REQ#: RQ184628Public Trust: Other Requisition Type: Regular Your Impact

Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.

Job Description

Seize your opportunity to make a personal impact as a Process Integration Manager supporting the VA Enterprise Service Desk. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Process Integration Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Process Integration Manager joining our team to lead a team of Process Integration Analysts to onboard new programs and processes Tier 1 Agents will utilize to assist the VA Enterprise End User population.

HOW A PROCESS INTEGRATION MANAGER WILL MAKE AN IMPACT:

Leading a dynamic operations team under the VA Enterprise Service Desk contract that edits, creates, and documents processes in support for all VA Tier 1 staffThis job allows for analyst to spend time researching Standard Operating Procedures, understanding new data sources, learning new technologies, identifying call drivers, and developing probing questions to efficiently provide accurate issue isolationCommunicates the organizational plan and incremental steps required to transition support of application or service to Tier 1 successfullyFacilitates communication, information exchange, and support preparation between all required VA Employee Vendors, and ContractorsIdentifies stakeholder involvement based on the OIT requirements for support of onboarding teamDesigns, analyzes, interprets, and develops analytic documentation, requirements, and specificationsResponsible for managing onboarding coordination and providing a clear vision for all stakeholders through recurring meeting cadenceInitiates volume analysis and identifying scope of on-boardings to include the deliver method of the process changes (i.e. Identifying if process changes require training)Facilitates the writing of Process Change Alerts which are utilized to communicate new process to the VA ESD Agents and SupervisorsBuilds process infrastructure flows and recommends options for maximizing process efficiencyPerforms detailed analysis and provides findings to the customerPartners with clinical teams in reviewing requirements, specifications, automation options, testing, support, quality assurance and training plans to ensure they are in line with business objectives and standards on projectsCreate collaborative transition plan for new or changing application and service support based on customer timeline and support requirementsProvides recommendations and materials for customers related to national outreach and educationCoordinate timelines and actions to ensure accountability for project deadlines and timely feedbackAnalyze project challenges and broker solutions for potential project delaysVerifies and analyzes report data when appropriateProvides updates on project progress and sets expectations delivering desired outcomeServes as liaison between project teams and customers by providing expertise pertaining to the development, implementation and maintenance of specific software applications, reporting systems and databasesCoordinates planning and participation of transition of supportConducts post Go-Live meetings and is responsible for ensuring reporting, performance, and feedback data is available for discussionOversees the process integration team, ensuring effective coordination, performance monitoring, and continuous process improvement for process integration.Evaluates process integration demand and adjusts staffing levels to ensure adequate PI analyst resources for meeting project timelines and achieving Process Integration goals. Other duties as assigned

WHAT YOU’LL NEED TO SUCCEED:

BA/BS or equivalent, 5+ years of experienceITILv4 Foundations certification or ability to obtain within 90 days of hireProficiency in MS Office Suite, with heavy emphasis on MS Visio and MS ProjectAbility to coordinate multiple tasks, ensuring accuracy and attention to detail, and timely responses to customer inquiriesAbility and willingness to learn new software applicationsAbility and willingness to learn and follow processesAbility to work as a member of an integrated teamExcellent problem-solving skills including attention to detailExcellent verbal and written communication skillsAbility to maintain professional and ethical working relationshipsAbility to interact professionally with a diverse customer group including executives, managers, subject matter experts, stakeholders and team members

PREFERRED QUALIFICATIONS:

Expert-level proficiency in formatting MS Word, MS Visio, MS Project MS PowerPoint, MS Excel, and PDF documentsExperience managing people and proje

GDIT IS YOUR PLACE:

Full-flex work week to own your priorities at work and at home401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays