Your Title: Process Manager

Job Location: Richmond Hill, Ontario, Canada

Our Department: Applanix

The Process manager will be based in Richmond Hill, ON and work closely with the Digital Enablement Team (DET) project management team which are dispersed geographically as well as by project. 

The role will require an understanding of data architecture & processes to coordinate internal users in day-to-day cross-departmental tasks and include liaising with various stakeholders to assist DET requirement gathering.

What You Will Do:

Coordinate with stakeholders to ensure internal processes impacting multiple departments are successfully completed. Examples include:

New product release

Gather product manager technical requirements (part numbers, pricing, LOH, GM etc

Identify & document Nav SO, asset tracking, revenue recognition & shipping process

Setup Salesforce configurator

Coordinate approvals

End of life:

Gather product manager technical requirements.

Coordinate with production, CS, QA etc

Implement documentation and database updates (Nav & Salesforce)

Identify and gather stakeholder requirement to define & document new cross dept processes. Assist in the development and implementation of the process (process mapping, system improvement, training etc ) to optimize resource utilization and end user experience

Maintain Salesforce configurator & product data

List price assignment & update approvals

Product setup (volume pricing, data classification, active status etc)

Support end user day-to-day queries & monitor user adoption.

User training and creating training material.

What Skills & Experience You Should Bring:

Excellent relationship-building skills and ability to liaise with stakeholders at all levels

Bachelor’s degree or professional qualification

A proactive attitude to platform enhancements

A desire to implement best practice solutions

Excellent problem resolution skills including influencing and negotiation skills

Outstanding analytical, innovation and problem-solving skills

About Your Location

To foster strong working relationships, we are looking for this role to be located at Applanix HQ in Richmond Hill, Ontario, Canada.   We may consider other Trimble locations where applicable.  

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