Our Client, a Financial company, is looking for a Process Manager for their Remote location. Responsibilities: + Well-Managed Lead for SNAP + Continuous improvement leads for the SNAP Team Enhancement Inventory in Jira + Develop, maintain, & execute upon inventory / backlog for SNAP project enhancements; report out on progress to key stakeholders quarterly (at a minimum). Key stakeholders include Sara Samford, Sarah Sylvia, and Adrien Van Note. Expectation for initial inventory and progress report to be sent out regularly. + Ensures changes are prioritized & scoped prior to kicking-off efforts leveraging practices such as weekly team meetings or SNAP Chats to align and discuss deliverables. + Engages with leadership to align on prioritization prior to engaging internal or external team to assign tasks or begin on enhancements + Proactively complete prioritized & groomed enhancements, ensuring conditions of satisfactions & requirements are appropriately met + Socialization & buy-in gained from key partners + Issues or risks appropriately documented & mitigated or accepted + Process Health Monitoring - execute upon monitoring plan and ensure the following monitoring is completed; incorporate additional measures and assessments as business needs are identified or gaps escalated. Monitoring activities should begin immediately, and results shared with summary, results, and data reviewed. + Launch Date Monitoring - ensure all due dates are accurately captured, past due dates are monitored and cards adjusted appropriately with approval from OSS lead and/or intent requestor + Status Monitoring - ensure all Jira status are up to date, cards closed or moved appropriately with approval from OSS lead and/or intent requestor + Data Element Review - ensure cards are tagged with correct labels and components, proactively identify gaps or places where tagging is missing or incorrect, correct with approval from OSS lead and/or intent requestor / SNAP team + OSS Led Assignment Support - ensure OSS leads are assigned to intent appropriately, if unclear elevate to SNAP process owner and/or coordinate with correct OSS lead to align on support model + Ensure all leads & teams are aware & aligned prior to assignment + SEA Scoring Monitoring - complete SEA scoring on any outstanding items of intent within Jira (to be completed over time) and monitor scoring on a “go forward” basis + OSS Scoring Support - work with appropriate OSS lead in ensuring that all segment intent has an OSS score + Front Door / Tollgate completion adherence- ensuring stakeholders are attending live review & tollgate sessions when assigned in Triage and/or during live review sessions + Process Metrics and Dashboards - Our leadership and key stakeholders need an easily accessible method of reviewing analysis of intent flowing through the SNAP process in order to inform strategic prioritization and alignment decisions. Currently, while the data elements are being captured through the SNAP process, our leaders do not have a way to review trends and analysis. The PA Process Lead is responsible for developing charts, graphs, and reports that enables our leaders and stakeholders to easily review and understand key metrics. + Responsible for creating MVP metrics and dashboard views + Executive summary slides pulling out high level insights from the data, overview material followed by deeper dives into more nuanced data pulls & cuts + Sections for OSS & Channels assessment groups + Links to where stakeholders can self service - including Jira, Agenda, Dashboards, Kanban, Pulse + Search capabilities Live Review Support + Live Review Summary - develop and maintain inventory of intent that is shared through live review sessions, both Front Door and Tollgate + Initial slide that is shared live, containing high level overview of intent including key details - POCs, impacts, description, risks. Slide should be tagged in the “materials” section of each live review topic prior to presentation once the final format is approved. + Assessment summary to be included with intent summary that collects the summary details, action items, and assessor notes and summaries + Inventory/Catalog Management of Intent Summary Slides + Live Review Notes and Action Items - during live review session, document notes, questions and responses, and action items for each piece of intent that is presented. + Ensure key details such as impacted servicing groups and whether tech teams have been engaged are captured during the meeting (by proactively participating and asking questions, as appropriate). + Following the live review session, notes should be cleaned up & added into the agenda by COB each Tuesday and Thursday that the live review sessions are held - actions and next steps being clearly called out. + Responsible for ensuring the readability of the notes to enable key stakeholders and assessors to make accurate assessment decisions of intent going through the live review process. If clarification is needed, it is expected that the PA lead will proactively engage to clarify and ensure the completeness and accuracy of notes. The notes should be documented in such a way that a stakeholder who did not attend the session could glean the key information and summary of what was reviewed, including key concerns and highlights. + Maintain understanding of and inventory potential future live review topics, included topics that require future tollgates, read only updates and initiatives that OSS is supporting that could use additional Channels-wide strategic engagement Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.