Combined Insurance, a Chubb Company, is seeking a Process Owner to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals—just like you!

JOB SUMMARY:

As a Process Owner, you will help drive Operational Excellence capability for the Business Unit and partner with business leads to deliver significant improvement in process efficiency and effectiveness, cost-to-serve, control/risk, agility and customer experience.

As part of the Business Process Management (BPM) team, the Senior Process Owner is responsible for defining, implementing, measuring and improving a specific end-to-end business process to consistently deliver value. The Senior Process Owner analyzes operational performance metrics; identifies key opportunities and gaps in the core business processes; ensures application of the appropriate process improvement methodologies, tools and techniques to drive improvements; and continues to be an advocate for future operational improvements by partnering with and challenging the business and leadership in system thinking and innovation.

 

RESPONSIBILITIES

Create an inventory of all process activities in the Business Unit using our standard framework and tools. Coordinate with subject matter experts to create and maintain accurate and complete process documentation, including standard operating procedures, workflows, business rules and protocols. Use hypothesis-based problem solving and drive decisions using data-driven, fact-based analysis. Help refine business goals/objectives, create future state business architectures, define/prioritize desired capabilities, and design business solutions spanning people, process, and technology. Facilitate a Continuous Improvement (CI) Program in the Business Unit to align the organization on critical performance indicators while simultaneously driving breakthrough objectives. Support delivery of process improvements: conduct data collection and quantitative analysis, opportunity identification and prioritization; develop recommendations; and facilitate the design of new or improved business solutions including process re-engineering, process automation and business process outsourcing. Proactively collaborate with key stakeholders in Quality, Training, and IT to ensure coordination and organizational readiness when implementing process improvements. Ensure process improvement projects are integrated and aligned with other business activities and the overall business strategy and are coordinated with the appropriate project delivery leads to accomplish the project goals. Ensure two-way open communication throughout the Business Unit. This includes keeping the stakeholders informed of process improvement project status and ensuring coordination of all process changes. Bring Lean expertise to the Business Unit and develop others in the methodology – facilitate and train on Lean tools and techniques and mentor management to deepen the Lean mindset. Identify, assess and prioritize potential process failures (FMEA) and then develop and implement an action plan to mitigate risks. Actively monitor and analyze metrics using dashboards to identify trends or opportunities where cost savings/cost avoidance or quality improvements can be realized.

COMPETENCIES:

Strong ability to map processes for as is and to be Demonstrated experience with process analysis and design as well as Strong problem-solving and analytical skills; data-driven Strong business acumen Ability to convey and communicate complex concepts simply, clearly and cogently Ability to work collaboratively on cross-functional teams Ability to work independently on assignments of moderate complexity Ability to multi-task in a fast-paced environment, balancing competing priorities yet appropriately assertive in accomplishing the task at hand Ability to engage and influence stakeholders at all levels

Ability to lead focus groups and workshops

SKILLS:

Strong Project Management skills that include breaking down work into steps, developing schedules and working well under time constraints. Green Belt certification, in training or equivalent project experience. Excel, PowerPoint, Visio (or other similar software).

 

EDUCATION/EXPERIENCE:

Bachelor's degree and at least 5-7 years of experience in the finance industry; insurance experience is preferred.  Demonstrated experience leading or participating in multiple process improvement projects. Strong knowledge of BPM technology and industry best practices; experience with OpenText is a plus.

 

 

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:  

Health insurance Dental insurance Tuition reimbursement A company-match 401(k) plan Disability insurance Life insurance Employee referral bonuses

 

ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, and celebrating 100 years in business, we are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2022 (over $1 billion revenue category), marking Combined's eleventh consecutive year on the Top 10 list. 

ABOUT CHUBB
Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 31,000 people worldwide.

 

 

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