Key responsibilities:

Contribute in development, maintenance and improvement of the support provided by People and Communications Services (P&C Services) for HR processes including Workday and Konelearning.com functionalities

Participate to daily P&C Services delivery and support P&C Services Agents and Analysts in resolving different queries

Review the processes from centralized HR Service delivery perspective to provide input for the Process Managers, P&C Services and Centres of Expertise (CoE) teams to ensure process alignment with KONE business strategy, operational strategy and global processes and solutions

Provide input for CoE process development through continuous improvement and LEAN methodology to simplify the way of working for HR processes

Analyse HR process or HR processes related employee or other stakeholder experience as visible in P&C Services daily service delivery and systematically aim to improve the user experience by providing process improvement suggestions to Process Manager, P&C services, Head of P&C Services and Area/Global CoE teams

Help P&C Services operations to understand global processes, KONE Way and how to improve process related efficiency and service levels

Act as the P&C Services representative towards respective CoE colleagues on Area or Global CoE level. Help Area/Global CoE to understand, implement, and improve P&C Services support

Regularly validates the work instructions and other process specific documentation are up-to-date, seeks additional updates and approval on these work instructions from the Area/Global CoE in collaboration with P&C Services colleagues

Analyse and document processes and related roles and responsibilities in the service set-up phase or development phase

Train and coach P&C Services team regarding different HR processes including the related Workday and Konealearning.com functionalities.

Support P&C Services operations to implement quality improvement initiatives

Maintain a strong working relationship with HR process and solution owners as well as with unit and area level CoE network

Support and participate to P&C Services Agent on-boarding, tool & process training for users (HR, external trainers or training providers, employees and managers)

Continuous documentation and development of the knowledge base, process and RACI documentation

Requirements:

Experience and knowledge in different HR processes with special focus on Core HR areas of expertise in business HR and HR SSC environment

IT knowledge (MS Office on advanced level) and knowledge of HR tools, ideally Workday or similar

Strong account management focus, experience in continuous improvement (e.g. six sigma, lean etc.)

Service concept/process development experience is an advantage.

Empathy and true service mindset to ensure great employee experience for the service delivery

Presentation and communication skills, ability to review and train processes from different user groups perspectives

Attention to detail.

Reporting capability based on pre-defined requirements.

Strong communication skills to be able to create clarity for shared service center and customers.

Strong working language skills both in writing and spoken required for at least English and ideally for one of the following languages: French, German, Finnish, Italian, Spanish, Dutch, Swedish, Russian, Czech, Hebrew, Polish, Norwegian, Slovakian, Turkish, Danish and Arabic.

We offer you the basic salary starting from 1.700 EUR/gross, but the final compensation will be agreed with regard to your experience.

Apart from the strong support in your induction and training, ability to work with great team leaders and colleagues, we also offer you the following benefits:
 

Finnish working culture with strong history and innovative spirit

Job rotation opportunities (career growth support)

Interesting language learning budget (courses)

Regular soft & hard skills training available for you

Cafeteria - Online Benefit portal (different brands/partners to shop)

Annual Performance Bonus

Extra vacation day & Sick days (incl. extra Covid vaccine days-off)

Multisport card support & Pasienky swimming pool entries

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers