Job Summary
We are seeking a dedicated Process Specialist for our B&L team with 4 to 6 years of experience. The ideal candidate will have strong technical skills in MS Excel and preferably domain experience in Customer Verification-Mortg Ln Customer service (Mortgage). This role requires working from the office during night shifts. No travel is required.
Responsibilities
Oversee the daily operations of the B&L process to ensure efficiency and accuracy.Provide expert support in MS Excel to analyze and manage data effectively.Ensure all customer verification processes for mortgage loans are completed accurately and timely.Handle customer service inquiries related to mortgage loans providing clear and concise information.Process associate is expected to meet or exceed the set / agreed target in a given timeframe both during the training period and in the period following training.The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.
Quality
Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.
The quality targets will be revised based on the tenure and any such changes will be made known to the associate.
Feedback
Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self-improvement and process development.
Qualification
Graduate/Diploma (3 year) in any discipline. Bachelors degree in accounting or finance or related field would be preferable
Skill Sets
Experience of working in customer service/webchat Customer verification for mortgage domain is desirable
Experience in web chat function in BFSI domain
Strong oral and written communication skill with mortgage domain experience
Good analytical and reasoning skills - Ability to understand complex situations completely by asking relevant fact-finding questions to determine the exact process steps required to respond and provider resolution to customer queries to synthesize the available information in the right context to arrive at the accurate and complete resolution
Have a strong understanding of mortgage loan processes and customer service principles.Exhibit the ability to manage multiple tasks and prioritize effectively.Certifications Required
Certified Mortgage Servicer (CMS) Microsoft Office Specialist (MOS) in Excel
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.