Minimum Qualifications:

Bachelor’s degree or equivalent and three years related experience (e.g., management consulting, organizational development; process re-engineering/re-design, and/or operations management).

Preferred Education/ Experience:

Relational database experience, (Access, SQL, etc.) Office365 applications (Visio, PowerPoint, Word, Excel, etc., Power BI is preferred.

Job Summary:

To provide the advisory, technical, and administrative skills necessary to manage programs and projects, and/or improve the performance of logistics operations. Primarily responsible for coordinating and facilitating the design, development, and implementation of systems, controls, and processes for organizational development and/or to improve the efficiency and effectiveness of operations.

Job Duties:

Identify key customers and forecast the customer’s needs. Develop strong partnerships with customers and process areas to proactively understand their business and assess their needs. Review customer support reports and provide feedback to service/process areas recommending appropriate corrective action, if necessary. Coordinate and assist in the development of process communication and customer relation materials. Serve as liaison between customers and the process to provide customer assistance and information. Compile and analyze reports for customer education/training needs and process improvement opportunities. Analyze reports and surveys identifying process improvement opportunities and possible problem areas. Develop action plans to resolve problems and/or eliminate future problems. Conduct assessment of customer training needs making modifications to the training program, as appropriate. Recommend and facilitate the collaborative development of process change, new programs, and operational plans. Facilitate the implementation of new methods, procedures, services, and/or operational concepts. Facilitate the development of integrated processes and systems among multiple service/process areas to optimize operational efficiency. Coordinate and/or assist in personal development planning for service/process areas; provide mentoring and coaching for employee development. Assist service/process areas in benchmarking and facilitate continuous process improvement. Work closely with customers and service/process areas in proactively facilitating the resolution of problems/issues and consult with customers/areas on process improvements to reduce/eliminate problems. Report on team progress and attainment outcomes/change. Provide team support regarding technical expertise, problem resolution/troubleshooting, training, coaching, and team facilitation. Develop curriculum and training programs to support the process and meet customer needs. Prepare training presentations, obtain visual aids for training programs, and conduct customer training. Serve as public relations and communication representative for the process promoting process programs and services. Assist in the coordination and organization of customer-focused educational / support programs. Assist, recommend, and facilitate the collaborative development of team process change, new programs, and operational planning. Coordinate compliance with all applicable UTMB, State, and Federal rules and regulations. Maintain and report service/process area outcomes. Coordinate and/or assist in administrative tasks for service/process areas (e.g., time & attendance, work schedules, work assignments, and performance evaluations). Adhere to internal controls and reporting structure. Perform related duties as required.

Knowledge/Skills/Abilities:

Good analytical and problem-solving skills. Demonstrates excellent teaching, coaching, mentoring, and/or facilitation skills. Good project management skills. Ability to analyze and interpret data and prepare written analysis/recommendations. Demonstrated knowledge and application of process improvement, communication, and/or organizational development methodologies. Good public speaking skills. Good technical knowledge of one or more process areas and good overall knowledge of all areas within the process. Demonstrate exceptional customer service skills. Excellent verbal and written communication skills. Demonstrate the ability to proactively assist customers with their immediate and long term needs. Excellent organizational and time management skills. Working knowledge of UTMB policies and procedures. Ability to work in a team-based environment contributing ideas, participating in team decisions, and achieving team outcomes.

Salary Range:

Actual salary commensurate with experience.

Work Schedule:

Monday through Friday, 8am to 5pm, and as needed on occasion 

 

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

Compensation