Description Amazon is seeking for an Training and Quality Specialist to join the growing, fast-paced Finance Operations team at Manila. You should be passionate about developing insights, setting high standards, providing information that enables dynamic decision-making. Your expertise, strong decision making, and focus on our core operational inputs will make you a critical partner to operations leaders as you help them prioritize initiatives, identify gaps in process and performance, and remove barriers to execution. You should be excited about working with Leadership and Operations teams. Key job responsibilities - Conducts quality audits - Delivers process and communication training program advocating positive response rate from internal and external customer - Innovates and executes learning solutions to address knowledge and skills gaps to better customer experience - Champion customer obsession. - Spearheads projects for innovation to better existing mechanism - Delivers Site Essential Training for the analyst up to the manager level. - Supports New Hire certification program for all processes. - Designs, implements and maintains learning materials for Communication - Modifies training style to accommodate different learning techniques and methodologies in instructor-led training (i.e. Role play, simulation, group exercises and videos) - Partners with Team Leads and other levels of management to ensure achievement of learning and development goals, and exceed S-team goals. - Tracks learning session’s feedback for relevance and impact. Recommends change to existing modules and develops new courses. - Identifies training needs based on current performance and provide solutions to address knowledge gaps and skills issues. - Supports Transition to Production by observing, measuring and monitoring the analyst as needed - Creates training intervention on communications skills. - Proactively contributes and participates on engagement activities, team building and other tasks to support business needs - Cultivates a culture of excellence amongst peers and serves as an ambassador of Amazon’s towards culture. - Promotes work-life harmony in the organization - Supports the Training Manager and works closely with the Process Owners and stakeholders Basic Qualifications - Candidates must possess a Bachelor’s/College Degree of, Mass Communications, Banking and Finance, HR, Knowledge Management or Psychology - Accounts Receivable background is a must - 2+ years of working experience related to communication programming and projects - 3+ years of prior working experience in Training and Development. - Excellent communication skills (both spoken and written is a must) - Practice of planning, organizing, and executing the tasks needed to turn a brilliant idea into a tangible project and learning intervention - Proven track records of creating process improvement projects or interventions. - Proficiency in MS Office Preferred Qualifications - Strong presentation skills - Knowledge of analyzing training needs and implementing performance gap solutions - Strong ability to exercise good judgement and make sound business decisions - Ability to handle multiple ad shifting priorities - Team-oriented and result’s driven - Flexible in schedule and work load - Preferably experience working in a BPO setting or Financial industries. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.