Processing Assistant 

Full Time, Office Based Role

Permanent 

Rotherham (S66) 

 

Are you looking for a new challenge in a dynamic and fast-paced environment? Join us in a full-time, permanent role as part of our Traditional Processing, On-demand, and Onscreen Team. This role is critical to ensuring the smooth delivery of qualifications, supporting a range of processing activities within the Qualification Processing Department.

Your Role

As a Processing Assistant, you will contribute to the efficient delivery of General Qualifications, Vocational Qualifications, and On-demand Qualifications. Your role will include diverse tasks such as processing examination papers, resolving results, monitoring examinations, managing candidate malpractice cases, and more. You will also have opportunities to lead seasonal staff during peak periods.

Key Responsibilities:

Process paper-based examination materials, ensuring results are accurately issued. Monitor onscreen and on-demand tests, including remote examinations. Communicate effectively with centres, examiners, and internal teams via phone, email, and video conferencing. Input data from marked scripts and oversee result resolutions. Escalate issues impacting service level agreements (SLA). Investigate candidate malpractice in line with JCQ guidelines. Support other areas of the business when required.

About You

Our ideal candidate is customer-focused, proactive, and thrives in a collaborative environment. You’ll excel in delivering results in a fast-changing setting and take a creative, innovative approach to your work.

Essential Skills and Experience:

Proficiency in MS Word, Excel (intermediate level), and Outlook. General office experience and a methodical approach to work. GCSE-level qualifications (Grade C/4 or above in English and Mathematics or equivalent). Strong attention to detail and analytical skills.

Desirable Skills:

Experience communicating with internal and external customers. Familiarity with processes in an awarding body environment.

Why Join Us?

This role offers an opportunity to contribute to a key function that impacts learners nationwide. With supportive colleagues and opportunities for personal development, you’ll play an essential role in our commitment to delivering high-quality qualifications.

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families, too. 

Your dedicated talent partner will go through these with you in detail. 

Application Process

To apply, please submit your CV along with a cover letter detailing your suitability for the role. Your cover letter should address how your skills and experience align with the responsibilities and competencies outlined in the job description.

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