Office Location is: Phoenix, Arizona

As a Processing Service Representative, you will be part of a diverse team accountable for processing customer accounts and contributing to the achievement of team, branch and corporate goals related to profit, growth, retention, rate, service, and producer/client relations. The main function of a Processing Service Representative is to rate, book, and issue insurance policies for their line of business within a fast-paced, deadline-oriented environment. 

Job Responsibilities include:

Processing assigned work orders according to defined workflows and guidelines to deliver a quality product and internal customer service. Ability to balance both quality and productivity expectations within a high-volume transactional work environment to help meet business and customer service demands. Ensure that all policy documentation is complete, accurate, and complies with company policy. Critical Communications with our business partners in the field to meet customer requirements and ensure a good quality product. 

Skills:

Excellent written and verbal communication skills.Strong attention to detail with delivering a good quality product at the forefront.Ability to handle a high volume of work in a fast-paced, deadline-oriented environment.Proven desk and time management with multi-tasking and prioritizing.Effectively follow workflow and assess information to make sound decision with basic computer skills including knowledge of Microsoft Office Word and Excel.

Education/Experience: 

High school diploma. 1-3 years’ experience of relevant customer service experience.Prior insurance and/or customer service experience a plus.