Job Title: Processing Specialist
Job Description

The team has implemented a ticketing system that customers utilize for inquiries, requests, or issues. These individuals will be responsible for receiving customer tickets, assessing their needs, and rerouting the tickets to the appropriate team.

ResponsibilitiesReceive and assess customer tickets.Reroute customer tickets to the appropriate team.Maintain accurate ticket documentation and follow-through.Communicate directly with customers and internal teams.Pull performance metrics to review, including ticket resolution time, first response time, and customer satisfaction scores.Troubleshoot and resolve customer issues, escalating when necessary.Identify and assess trends in customer issues and contribute to solutions.Manage multiple tickets and prioritize tasks based on urgency and impact.Essential SkillsProcess improvementAnalyticsCustomer service skillsAnalytical skillsProblem-solving abilitiesOrganization skillsCustomer-centric mindsetMetrics-driven performanceAdditional Skills & QualificationsCustomer service experience (call center experience works)Strong written and verbal communication skillsExperience with taking in, capturing, and routing requestsFamiliarity with KPIs such as ticket resolution time, first response time, and customer satisfaction scoresBasic understanding of troubleshooting and resolving customer issuesStrong analytical and critical-thinking skillsProactive approach to identifying trends in customer issuesAbility to manage multiple tickets and prioritize tasksAttention to detailHS diplomaWork Environment

Will be working in an office setting 5 days a week. Dress is business casual. Schedule is Monday - Friday 8am - 5pm.

Pay and Benefits

The pay range for this position is $17.00 - $20.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Antonio,TX.

Application Deadline

This position will be accepting applications until Jan 10, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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