Site Name: Costa Rica - Cartago - Tres Rios Posted Date: Nov 4 2024 Your Responsibilities: This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are: Provide timely Finance service desk support to customers, follow up on open cases, and prioritize escalations from Top Vendors according to the Service Level Agreement (SLA) of the process. Coordinate, lead, and participate in market meetings, raising important issues in the process, ensuring opened actions are completed, addressing important issues, and following up on actions. Ensuring a successful Voice of Customer (VOC) result by performing regular Quality Assurance audits to maintain SLA’s, aiding the team regarding specific cases and escalations when needed, identifying training needs, providing training to new hires, and act as back up supervisor. Analyze accounts and prepare reports requested by the different areas, through information obtained from the system, to maintain consolidated information in a timely and healthy manner for the correct company´s decision-making. Carry out Supplier Reconciliations as required, always within the guidelines of internal controls and data management. Assist internal and external clients, by advising and evacuating queries, to guide them in the handling or processing of the information sent or requested. Why you? Basic Qualifications: We are looking for professionals with these characteristics to achieve our goals: Advanced student or university degree in Finance and/or Accounting. 2-3 years of experience in a P2P service desk role. SAP proficiency Excellent written and verbal communication skills in English (B2 to C1 level) Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Our inclusive workplace makes our employees feel engaged by the contribution they make, by affording them equal treatment regardless of actual or perceived characteristics. As so, when you apply for a job at GSK, it is not necessary to include on your resume information such as: race, color, ethnicity, age, gender, sexual orientation, marital status, religion, origin, photographs or any other personal characteristics. Find out what life at GSK is really like www.gsk.com.