Company Description

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across multiple industries. 

WNS Procurement, a strategic business unit within WNS, is a market leader in procurement transformation & advisory, managed services, intelligence and analytics, and digital tools. Our mission is to enable procurement to become the top value creator in the business by implementing transformational operating models that are category-driven, insights-led, and digitally enabled.  

Why Join WNS Procurement?  

Client-Centric Approach: Help clients achieve their business goals by implementing customized, next-generation procurement solutions.  

Collaborative Culture: Join a diverse and inclusive workplace where teamwork and collaboration are at the heart of everything we do.  

Innovative Environment: Be part of a team that leverages cutting-edge technology and data-driven insights to revolutionize procurement processes.  

Global Impact: Work with leading global companies and make a significant impact on their procurement strategies.  

Career Growth: We offer extensive professional development opportunities, ensuring that you grow alongside the company. 

Job Description

The Engagement Manager will act as the overall owner of the procurement program for a specific client. They will lead the operations, make operational decisions, facilitate changes to services, and ensure alignment on client expectations with the delivery team. They will attend to day-to-day operational issues, managing client relationships; act as the liaison (i.e., single point of contact) with the client. They are expected to use discretion in applying best practices and procedures to resolve issues, demonstrate a broad and thorough understanding and application of technical and/or specialized concepts and knowledge in business and procurement in solving client problems. They are also responsible for implementing new processes, facilitating documentation, and training necessary to roll out new sourcing programs, and overall change management activities required for client’s new procurement initiatives. 

Key Responsibilities / Job Duties: ·

Act as an active member of the WNS Client Management teamProvide leadership to the entire delivery team from a process, quality, and performance perspectiveAssist delivery leaders in setup and manage the central project queue, assign projects to team membersAssist clients with rolling out procurement programs, including change management, communication strategy, and business process improvement initiativesDetermine resource capacity of the delivery team needed to support client requirementsAct as the first point of escalation with the team and client, communicating and resolving operational issuesArrange and coordinate training needs of the team on client-specific processes and requirements.Provide input on delivery team members to management regarding performance, recognition, etc. · Ensure the client engagement is executed successfully per contract requirements.Balance client requests against WNS interestsProvide leadership and consultation on strategic projects with high importance and visibility within the clientMeet with the client program management team on a weekly basis and lead operations discussionsPrepare and track metrics reporting for the entire programLead process improvement discussions to enhance operationsCommunicate changes to client and delivery teamsEnsure client-specific processes and exceptions are documented in a category strategy and other available Intellectual Capital (IC)Identify areas of process inefficiencies and suggest improvements to managementTake initiative to develop templates and job aids to improve efficiency and effectiveness of WNS processes

Knowledge, Skills and Abilities:

Strong consultative skills, including but not limited to change management, program management, business process improvement, sourcing methodology, eSourcing technology, RFX development and management, communications management, and marketing internal programsMastery of client specific processes, terminology, political environment, systems and unique requirements by various business groupsStrong customer service orientationExcellent written and verbal communication skills (both internally, with client stakeholders, and the supplier community)Negotiation skills are a plusExcellent project management skills including project planning, time management, multitasking, critical path definitionA strong leader and a team playerSolid decision making ability using available facts in sensitive client situationsExcellent problem solving abilityAbility to manage multiple projects and initiatives simultaneouslyExcellent written and verbal communication skillsA strong business acumen and P&L experience on a program levelAbility to develop and implement processes across multiple programs to create consistency and efficiencies

QualificationsBachelor’s Degree · Master’s Degree Preferred7+ years of Program Management10+ years of Procurement ExperienceKnowledge of Category Mgmt concepts and Source to Contract processesPrior management experience of up to 50+ people on a project levelService delivery and Consulting experience is a MUSTExpertise in indirect categories - highly preferred (e.g. prof svc, marketing, logistics, IT)