Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Manager

Job Description & Summary

The Procurement Service Tower Manager is responsible for managing the day-to-day operations for the Tower by collaborating with various teams to ensure streamlined project delivery, and continuous learning and improvement

You will be working in the PwC Delivery Centre as part of a PwC team providing procurement services for PwC clients.

Job Summary:

The Procurement Service Tower Manager is responsible for managing the day-to-day operations for the Tower by collaborating with various teams to ensure streamlined project delivery, and continuous learning and improvement

You will be working in the PwC Delivery Centre as part of a PwC team providing procurement services for PwC clients.

Roles and Responsibilities:

Daily tasks and delivery expectation

Team management:

Management of the team’s performance, SLAs and KPIs

Manage both PwC and client stakeholders 

Promote and improve stakeholders Net Promoter Scope (NPS)

Boost skills and competency development of procurement team

Lead transformation of service delivery

Operations management:

Oversee all elements of operational delivery of clients’ procurement processes

Develop procurement strategies inline with developed procurement plan

Manage contract negotiations and awarding processes

Review procurement team’s transaction ensuring integrity and compliance with procurement policy and practices

Approve and monitor transactions

Analyze existing contracts effectiveness and monitor contract compliance

Identify potential spend leakage

Embed understanding of the market’s supply chain dynamics and associated risks within client delivery

Build rapport and manage cross-functional teaming

Establish and maintain relationship with strategic suppliers

Process enhancement:

Expected Skills:

Specific learned abilities or technical skills

Creation and improvement of best-practice based processes

Management and optimization of business processes

Identify and realize effective cost reduction opportunities

Optimization and management of procurement systems

Reporting:

Periodical reporting of the team’s and service performance , KPIs and SLAs

Knowledge of end to end procurement process, including supplier relationship management

Data analysis and data-driven procurement decisions

Knowledge of techniques and processes of strategic sourcing

Ability to make data-driven procurement decisions.

Commitment to ethical and sustainable procurement practices

Strong negotiation skills

E-procurement solutions knowledge.

Expected Competencies:

Values, behaviors & attitude

Strong leadership skills

Project management

Strategic mindset 

Stakeholder management

Ability to influence

Communicate with impact 

Project management

Results driven

Drive organizational excellence

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus

Minimum Education and Specific Qualification:

Bachelor’s Degree in business, supply chain management, procurement

Master’s Degree in Engineering, Business Management / Administration  or equivalent from an accredited university is a plus

Certifications in relevant fields (e.g. PMP or equivalent) would be advantageous

Minimum years experience required

Minimum 7 years of professional experience, ideally having worked with a diverse portfolio of people, process and technology with a leading firm, preferably in the Middle East region

Additional application instructions

NA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 25 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 100%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date