**Introduction** Why you’ll love your job: * Opportunity to develop client-facing skills and working in a dynamic customer care environment. * Upskilling into new areas of procurement roles possible for those who perform successfully. * Work with a great IBM team with members supporting each other and that’s passionate on engagement. * Dynamic, diverse, inclusive, and supporting environment * Skill growth opportunities, reskilling possibility * Access to worldwide leading technologies * Agile office area * Hybrid working model * Competitive compensation and benefit package including healthcare. **Your role and responsibilities** As Procurement Operations Buyer, you will: * Send out the vendor registration invitations from dedicated client platform * Contact and follow up with vendors by means of email or calls * Enter the vendor data into client procurement platform on behalf of the vendor * Provide support in new supplier registrations or extensions * You will provide support in new supplier setups or extensions and interface with clients and suppliers on payment issues * Keep track of project status * Receive help requests from the client and suppliers, provide support in designated language(s), follow call quality standards to conduct call, provide a follow-up call to the client with a status if the problem is not fixed within 48 business hours * If question, provide ‘how do I’ (walk through) application or status support * If problem, gather all relevant problem information to be included in problem report generation and escalation to the appropriate Level2 contact * Create a call log for every help request during incoming call or upon email task id monitoring to insure accurate contact information is obtained and problem/question is accurately documented * Consult knowledge database, teamroom for guidance in responding to client’s questions * Review requisition requirements, perform requisition verification * Work efficiently with requester/client and suppliers for additional information or any questions * Interface with clients and suppliers on payment issues * Ensure audit readiness of all purchasing documents * Work with Supply manager and management * Working knowledge of SAP Ariba * You will review requisition requirements, enforce category directives and approve for automated purchase order generation or create order manually * Knowledge of all client specific processes and procedures * You will act as subject matter expert in end to end purchasing processes * You will liaise with requesters/suppliers/category managers for additional information or any questions * You will provide guidance for client specific processes and procedures, including the procurement policy and the execution of category strategies **Required technical and professional expertise** * Strong communication skills and fluency in English * Team player attitude with attention to detail and quality driven approach * Strong time management and prioritization skills * Skills to ensure high client and stakeholder satisfaction * Demonstrated understanding of how to translate business requirements into Procurement operations or specifications with best value and customer service in mind **Preferred technical and professional experience** Hiring manager and Recruiter should collaborate to create the relevant verbiage.