We are looking for a responsible perform Team lead activities. Your main duties will be to manage the daily lead activities, attend team questions, issues, assign, align and make sure all tasks are completed by the team as it comes. 

Responsibilities  Consistently meet or exceed SLAs Maintain a High Level of Core performance delivery, ensuring full implementation of documented policies, procedures, and best working practices First escalation point on process issues Address any people issues actively, and maintain a high team morale overall Staffing, training, development, and retention of team members; mentor team in times of need. Identify any Operations Centre activity that may be foreseen as a risk/issue to successful process execution and take steps to mitigate the risks/issues.  Perform root cause analysis in case of escalations and take steps to improve the robustness of the process Ensure audit readiness of all documents. Contribute to contract profitability through efficient management of resource and expense. Assume additional responsibilities as assigned by reporting manager. Managing operations of Helpdesk including support client procurement applications and Supplier Enablement processes. Directing and coaching the team of Helpdesk Agents on a need basis towards meeting customer expectations Ensure Customer and Stakeholders Satisfaction.  Identify and mitigate any risks/issues that are foreseen as potential bottlenecks to the CAC process. Participate in periodic internal reviews and resolve any issues relating to business controls guidelines. Execute operational plan to ensure all client SLAs are consistently met/exceeds. Provide thought leadership to the team. Assume additional responsibilities as assigned by reporting manager.