Product and Customer Manager

Are you a leader who thrives in a fast-paced, dynamic environment while valuing the stability and resources of a global insurer? Do you excel at driving teams to improve customer experience and product propositions? If you have a passion for leading agile teams and delivering impactful outcomes, we have an exciting opportunity for you at Aviva Zero.

A bit about the job:

As a Product and Customer Manager, you will play a pivotal leadership role within the Aviva Zero product team. Your responsibility will be to guide and mentor the agile delivery squad, driving forward the implementation of continuous improvement activities while ensuring a focus on commercial objectives and customer-centric initiatives. You’ll oversee the development of car insurance products distributed through price comparison sites, with a focus on incorporating sustainable solutions, such as carbon offsetting features, into our offerings.

In this role, you’ll collaborate closely with a Senior Product Owner, influencing product strategy and direction, while ensuring that the team works effectively to improve our offerings. You will also take ownership of driving business change and fostering a culture of continuous improvement across the squad.
 

Skills and experience we’re looking for:

Good knowledge of the UK General Insurance market and attention to detail to understand business requirements and articulate the into user stories.

Demonstrable operational expertise, with a passion for delivering outstanding customer outcomes.

Strong problem-solving skills, ability to collaborate effectively within agile teams, and demonstrate a customer-focused mindset.

Eagerness to develop hands-on experience within business change and agile delivery methodologies.

Ability to drive change and process improvement within an agile squad, with focus on a specific journey or feature.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

Competitive salary

Bonus opportunity - 10% of annual salary, actual amount depends on your performance and Aviva’s

Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in

29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

Up to 40% discount on Aviva products, and other retailer discounts

Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

Outstandingly supportive policies including parental and carer’s leave

Flexible benefits to suit you, including sustainability options such as cycle to work

Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

We take your well-being seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Anna Bui a call on 020 4571 9950 or send an email to anna.bui@aviva.com