At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a Product Customer Success Manager, you will work as a member of our Success team to configure the Expert platform based on customer requirements and assist the customer in developing customizations by following our best practices. Typical projects include working with customers to understand business requirements, document those requirements, educate the customers with relevant technical information, configure our product, and assist the services team and the customer with the next steps.   Some requests come in from customers via a technical support case which will need to be reviewed and worked by the TCSAs until closing out the case.

How will you make an impact?  

3-5 years of experience with:

Excellent Troubleshooting and Debugging skills for the Expert Application Excellent knowledge of HTTP requests Deep understanding of modern authentication standards oAuth2 OIDC SAML SCIM Knowledge about SSO patterns Deep understanding of browser security CORS X-frame-options Good understanding of HTML iframe CSS Good understanding of vanilla JavaScript Ability to read API documentation and implement proof of concepts based on those Good verbal skills for communicating with customers and with peers during design and code reviews Quick learner & adaptable to change Ability to assume independent assignments Excellent problem-solving skills Creation of Design docs, Functional Requirements docs, Test use cases, and deployment guide Product knowledge and ability to adapt previous integrations to meet customer’s requests Ability to work during US daytime (if needed)

Have you got what it takes?

Bachelor’s degree or equivalent experience in a high-level environment.

You will have an advantage if you also have:

Experience with Salesforce Service Cloud 

Experience with Gen AI a plus

 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

 

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

 

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.