Bring your expertise to shape and enhance the journey of products from inception to our customers' hands. Mentor a dedicated team and lead key activities across the product life cycle, turning challenges into opportunities for continuous value and delivery.

As a Product Delivery Director in Digital & Design Domain Services, you foster enhancements and optimize the way products are delivered to customers. As a leader on the team, you leverage your skillset to transform product delivery and create new ways for teams to continuously deliver value to their customers.

Within the broader Digital & Design team, the Domain Services team is a team that is responsible for delivering digital capabilities across our various front-end channels (JPMorgan Access, Chase Connect, Host-to-Host, APIs, and Enterprise Application Services) – including data, analytics, & reporting, onboarding, and self-service. The team places a premium on creative and practical problem solving that can move the needle on key business objectives and deliver tangible client impact.

Job responsibilities

Direct principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordinationOwn the change management framework across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirementsMaintain a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partnersCoach and mentors the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficienciesAct as a trusted advisor and thought leader on key opportunities identified related to product execution and continuous process improvementOwn materials and regular reporting on efforts to CIB leadership and cross-functional stakeholders - tell the Digital & Design Domain Services storyIdentify opportunities in the organization and leverage expertise, influencing skills, and the internal network to execute against themDevelop a deep domain knowledge of various financial services and products including payments, banking, and digital 

Required qualifications, capabilities, and skills

8+ years of experience or equivalent expertise delivering products, projects, or technology applicationsExtensive experience leading operational management and change readinessExperience in enterprise-wide release and deployment processes and strategiesAdvanced knowledge of the product development life cycle, technical design, and data analyticsSuperior written and oral communication and presentation skills with experience communicating effectively with diverse audiences – across business and technology partners, including senior leadershipConsulting orientation with ability to influence and effectively lead cross-functional teamsBasic data analysis skills and ability to ‘tell a story’ using data-driven insights

Preferred qualifications, capabilities, and skills

Recognized thought leader within a related field5+ years of experience at a consulting firmDeep understanding of the financial services and/or payments industry

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.