JPMorgan Chase Consumer and Community Bank (CCB) is seeking a talented and highly motivated leader to join the Machine Learning & Intelligent Operations (MLIO) team as Vice President, Product Manager. This role will spearhead customer service transformation and personalization initiatives for the bank. The MLIO team is dedicated to developing innovative solutions using AI, machine learning, and a design-thinking approach to significantly enhance both customer and employee experiences.

As a Product Delivery Manager in Machine Learning & Intelligent Operations, you will be responsible for overseeing the entire process of delivering AI-enabled projects benefiting CCB Operations from conception to launch, ensuring they are delivered on time, and align with business objectives, by coordinating cross-functional teams, managing project timelines, mitigating risks, and actively communicating progress to stakeholders throughout the delivery cycle. This includes driving end-to-end execution for AI-enabled use cases and prioritized roadmaps, partnering with product and technology teams to overcome impediments preventing efficiencies and continuously promoting a unified culture of collaboration.

You will thrive at managing complex programs that have far-reaching implications for clients, employees, and stakeholders throughout the firm. This role will be part of the MLIO team within CCB and as such, will give you a chance to be a part of an incredibly transformative part of the firm from the onset. Specifically, as a member of the AI Operations Acceleration team, you will actively work to scall Voice+ capabilities around the firm. CCB has a suite of AI-enabled capabilities related to voice, knowledge management, and learning that drive channel containment, improved self-service adoption, enhance agent servicing, and deliver insights to refine processes.

Job Responsibilities 

Maintain a deep knowledge of area product vision, strategy, and roadmap;Partner with Product Owners (PO’s) / Area Product Owners (APO’s) and delivery leadership to confirm impacts and scope across teams and setting clear expectations by clearly defining project scope, creating detailed work plans, setting milestones, and managing resource allocation to ensure smooth deliveryProactively identify potential issues and risks throughout the development process, implementing measures to mitigate them, and escalating issues as neededSupport Agility Leads in driving continuous improvement across the team in order to drive efficiencies and improve the overall effectiveness of agile including monitoring Jira hygiene and enforcing Jira standards, and identifying and managing dependencies between different teams (both inside and outside of the MLIO product) to avoid bottlenecksPerform Release Management including coordinating appropriate change management activities, stakeholder communications and post-launch monitoringTrack key metrics related to project progress, budget, and delivery timelines, providing regular updates to stakeholdersFoster a collaborative environment, resolving conflicts, and ensuring team members are aligned on goals and prioritiesCommunicate effectively with various stakeholders including product managers, engineering teams, designers, researchers, and senior leadership to keep everyone informed about progress and address concerns. 

Required Qualifications, Capabilities and Skills

BS/BA degree or equivalent experience3+ years of experience with global and line of business project and program management standards and methodsStrong understanding of Agile methodsStrong understanding of firmwide risk and controlsProven experience with stakeholder management; budget management, risk management and operationsAbility to create and maintain relationships with a wide range of stakeholders throughout the firmExcellent verbal and written communication to clearly convey complex information to technical and non-technical audiencesExperience working with high-performing teams in complex program executionIdentifying and resolving issues quickly and efficiently, adapting to changing circumstancesAbility to gather data, analyze project performance, and identify areas for improvementOpen to change, with the ability to quickly learn new processes and adapt in a fast paced-environment

 

This role does not offer visa sponsorship.