Job Description
We are seeking a highly skilled and experienced Product Support Engineer with a specialization in HVAC/R systems. In this role, you will serve as a technical expert on our products, bridging the gap between our suppliers, sales, and customer support. You will work closely with cross-functional teams to ensure that all our products meet industry standards and customer expectations.
ResponsibilitiesProvide 2nd level technical support for all products, including HVAC equipment and related accessories.Liaise with product manufacturers to facilitate quick resolution of customer issues.Conduct root cause analysis of failures and implement corrective actions with manufacturers, while tracking and managing ongoing product issues.Create and manage a technical knowledge base of issues and solutions.Monitor and review company AHRI listings for completeness and accuracy.Stay up to date with the latest technologies, methodologies, and codes/regulations in the industry, ensuring all products meet industry standards and regulations.Review and author product documentation including manuals, specification sheets, and drawings.Evaluate new products to ensure they meet regulatory and quality standards as well as customer expectations.Create test methods to evaluate product quality and perform tests, including performance testing and lifetime testing.Essential SkillsBachelor’s degree in Electro-Mechanical Engineering, Mechanical Engineering, Electrical Engineering, or Physics.Minimum of 3-5 years of experience in a support engineer role, ideally with a focus on HVAC or refrigeration systems.Knowledge of electrical and mechanical systems integration.Ability to work independently and as part of a team.Detail-oriented with a strong focus on quality.Ability to take initiative and work with limited direction.Good analytical, conceptual, and problem-solving skills.Strong communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.Good interpersonal and strong relationship-building skills.Additional Skills & QualificationsKnowledge and understanding of HVAC or refrigeration principles.Familiarity with industry standards such as AHRI, ASHRAE, SMACNA, and others.Work Environment
Work in a manufacturing facility as part of an engineering team of three, with the new hire being the fourth member to support engineering activities and supplier troubleshooting.
Pay and Benefits
The pay range for this position is $55.00 - $67.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fontana,CA.
Application Deadline
This position is anticipated to close on Jun 27, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.