Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred Qualifications
Company Overview
Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger and tinier than the world has ever seen. Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high performance chips the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling.
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Responsibilities
Do you enjoy being a member of a highly skilled team involved in the most cutting edge new products our company is developing? Would you like to be a founding member in development and introduction of the newest products that propel the semiconductor industry forward?
As a service product engineer, you will be effectively engaged in improving KLA's sophisticated semiconductor optical systems, and the service teams which support them! We are based in Silicon Valley and have the excellent opportunity to work with individuals and teams spanning the globe! Gain a systems-engineering level knowledge of highly sophisticated, groundbreaking systems by working with the product engineering and service teams. The systems include optics, electronics, EBeam, mechanical components, custom software and algorithms.
In this role, you will:
Play a large role in assessing products with respect to design for reliability, stability, and serviceability.
Participate in the development and testing of system diagnostics and spec validation.
Act as a two-way conduit for information transfer between the engineers responsible for crafting our products and the field service teams responsible for product maintenance and support
Capture and analyze data from systems populations residing is remote customer sites to identify sources of detailed issues, including technical, process, and people-based issues.
Help develop and detail technical service procedures.
Train support personnel such as tech support and customer support engineers.
Develop new training materials which may include written documents, video tutorials and on-line web based training.
Respond to situations where field service engineers have failed to resolve highly technical system performance issues, by
providing written plans of action by e-mail or on-site hands-on assistance at customer sites in the US, Asia, and Europe.
Write technical reports to communicate issues, analysis, technical assessments, system status, best-know-methods, and engineering recommendations
Take a proactive approach to improving service quality and profitability.
Preferred Qualifications:
Background developing and delivering remote technical training utilizing virtual reality, augmented reality and video.
Experience in the semiconductor industry preferred
Minimum Qualifications
Bachelor's Degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
Proven track record to work on sophisticated problems where analysis of situations or data requires an in depth evaluation of various factors.
Results oriented and driven to excel.
Enjoys teaching, solving, working with groups of people, and explaining sophisticated things as simply as possible.
Strong analytic and data analysis skills. Excellent oral and written communication skills.
Ability to work optimally in multidisciplinary, multicultural teams and to take a leadership role when needed.
Quick grasp of meaningful, sophisticated technical information
Natural curiosity, inventiveness, and an interest in making things work better.
The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.