At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description A Product Experience Manager is a professional responsible for shaping and enhancing the overall experience users have when interacting with a product or service. This role focuses on creating a seamless and enjoyable user experience, aiming to meet user needs, exceed their expectations, and drive engagement and satisfaction.

The role of a Product Experience Manager is essential in creating products that not only look appealing but also provide a seamless, user-centric experience. This leads to higher user satisfaction, increased user engagement, and, ultimately, the success of the product in the market.

User Research: Conduct user research to gain a deep understanding of the target audience, their behaviors, needs, and pain points. This includes methods such as surveys, interviews, usability testing, and analytics analysis.

User Personas: Develop user personas that represent different segments of the target audience. These personas help the team empathize with users and make design decisions based on user characteristics.

User Journey Mapping: Create user journey maps to visualize the user's interactions with the product from start to finish. This identifies touchpoints and opportunities for improvement.

Information Architecture: Organize and structure content and features within the product to make it intuitive and easy for users to navigate and find what they need.

Wireframing and Prototyping: Develop wireframes and interactive prototypes to visualize the product's layout, features, and interactions. These visual representations serve as a blueprint for the design and development teams.

User Interface (UI) Design: Create the visual design of the product, focusing on aesthetics, branding, and the visual elements that users interact with. This includes designing the user interface, icons, typography, color schemes, and other graphical elements.

Interaction Design: Design user interactions and workflows that are intuitive and user-friendly. This involves creating user flows and defining how users interact with the product, including buttons, menus, and other interactive elements.

Usability Testing: Conduct usability testing to evaluate the effectiveness and usability of the product's design. This helps identify areas for improvement and refine the user experience.

Accessibility: Ensure that the product is accessible to users with disabilities by following accessibility guidelines and best practices.

Collaboration: Work closely with cross-functional teams, including product managers, developers, and marketers, to ensure alignment on design goals and user experience strategies.

Continuous Improvement: Continuously monitor user feedback, conduct user testing, and gather data to iterate on the product's design and improve the user experience over time.

User Support and Documentation: Collaborate with customer support and technical writers to provide user-friendly documentation and help resources for the product.

A/B Testing: Implement A/B testing to experiment with different design variations and measure their impact on user engagement and conversion rates. Stakeholder

Communication: Communicate design decisions and rationale to stakeholders, ensuring that they understand the user experience design and its alignment with business goals.

Stay Current: Keep up with industry trends, emerging technologies, and best practices in user experience and design to ensure the product remains competitive and up-to-date.

HIRING REQUIREMENTS:

Minimum 5 years work experience

Work experience in a telco company is preferred; with working knowledge of telco fundamentals

Expert knowledge in Experience Design, financial valuation and business case development

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.