Product Field Engineer **General Information** Req # WD00078733 Career area: Engineering Country/Region: Taiwan State: Taipei City City: Taipei Date: Sunday, March 2, 2025 Working time: Full-time **Additional Locations** : * Taiwan - Taipei City - Taipei **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** - Use lab hardware to replicate customer configuration in order to replicate customer failure mechanism. - Read and interpret hardware error logs & OS logs to isolate customer problems, further to use debug equipment to capture detail failure information. - Provide technical expertise to the Field on problem determination/isolation, then providing action plans or deliver the solution to resolve client issues. - Develop field action plans to address design/quality issues which have affected customers - including: Stop ships, field communications, Retain Tip review and generation, Engineering Change (EC) disposition, and rolling Field Replace Unit (FRU) stock when necessary - Knowledge of server architecture and major building blocks (e.g.CPU, Memory, chipset, PCI-e) - Have the ability to use a Logic Analyzers & Oscilloscopes to isolate complex client problems. - Drive lessons learned for field issues and ensure experience problem not re-emergence in later generations of systems. - Participate on pre-product activities, taking technical positions for defect deferrals and HW design changes. - Warranty product Maintenance to cooperate with manufacturing quality engineer to drive Pre-Stop / Stop-Ship issues for closure and minimize field impacts. - Interface with client teams and customers to explain technical solutions and maintain customer satisfaction **Additional Locations** : * Taiwan - Taipei City - Taipei * Taiwan * Taiwan - Taipei City * Taiwan - Taipei City - Taipei