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Role purpose:

The role is responsible for supporting and implementing strategic and tactical initiatives at global, regional, and country levels across products, platforms, processes, and people to support and enhance the client journey. This includes leading cross-functional strategies and planning within the Customers unit, covering propositions, Data, and Analytics, and aligning initiatives with WPB’s overarching objectives.

Key responsibilities include the deliver of the Customers Governance presentations, papers and any other adhoc documents, ensuring effective communication of high-impact objectives across different formats. The Strategy planning Manager ensure information provided is accurate and analysed for any variations that could arise or any changes that could impact the Customer´s strategy.

The role functions as a project manager across the WPB Customers area ensuring key initiatives implementation and accurate execution. The role holder requires to have this level of seniority to make decisions that benefit strategies and initiatives implementations, and or address any issue that could arise.

Principal Accountabilities and Responsibilities:

Strategic Alignment and Execution:
Support cross-business strategic implementations in alignment with governance standards.Act as a project manager across strategic initiatives with accountability on project deliverables, risk management, change management.

Customer-Centric Strategy and Engagement:

Governance and Performance Management:
• Accountable to leading the implementation and adoption Implement and execute governance frameworks that align with organizational objectives and performance standards.
• Tracking of performance scorecards (KPIs) to ensure key milestones and targets are met.
• Support budget adherence and manage resources efficiently to support operational and strategic objectives.
• Actively engage in supporting planning and setting strategic priorities to guide WPB Customers’ teams.

Stakeholder Collaboration:
• Build and maintain strong relationships with key stakeholders across the organization to ensure alignment on strategic objectives.
• Lead communication efforts with key stakeholders to promote WPB’s objectives and drive customer-centric initiatives.
• Drive internal and external engagement efforts, ensuring alignment with Group and Local Risk strategies, Values, and Behaviours.

Continuous Improvement:
• Drive continuous improvement initiatives that enhance efficiency and reduce risks of policy misinterpretation.
• Foster a culture of operational excellence by streamlining processes and implementing best practices.
• Oversee cost control measures and manage financial resources to ensure operational cost-effectiveness.
• Identify and implement continuous improvement opportunities in governance, strategy, and operational frameworks.

Operational Oversight and Monitoring:
• Monitor operational performance across functions to ensure alignment with organizational objectives.