Welcome page Returning Candidate? Log back in! Product Improvement Analyst Job Locations FR-Templemars | FR-Templemars Entity Offer & Sourcing, Supply & Logistics ID 2024-99815 Category Product Development Type Permanent Full Time Contract Permanent Hours Per Week 35 Overview

We’re Kingfisher, A team made up of over 78,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.

 

At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

 

This role can is based in Templemars.

 

As a Product Improvement Analyst you’ll own the product improvement and performance process to ensure customer needs, regulatory requirements and Kingfisher specifications are met. Drive and measure the ongoing improvement and support the development of all OEB products. Project manage both the Product Incident and Product Improvement processes to ensure all projects are managed effectively, consistently and in appropriate timescales.

What's the job? Define and deliver a clear schedule of product improvement initiatives, ensuring all projects have clear scopes, priorities, and actions, with measurable outcomes.Identify, analyse, and present external and internal data to uncover improvement opportunities, root causes, and actionable recommendations for product performance.Work with cross-functional teams to implement agreed solutions, such as product enhancements, delisting, or stock adjustments, ensuring alignment with business and customer needs.Track product performance improvements through dashboards, customer feedback, and sales data, while proactively addressing issues via an “early warning system” and watchlists.Regularly communicate progress, insights, and KPIs to Group Quality, Banners, and leadership teams, championing continuous improvement and the voice of the customer.Track, manage, and report all Own Exclusive Brand (OEB) product issues, incidents, claims, and WFS actions, ensuring investigations are completed in line with business metrics and processes.Act as the process lead for product safety incidents, coordinating with quality and sourcing teams, analysing root causes, and ensuring clear ownership, reporting, and corrective actions for all cases. What you'll bring Proficient in Excel (advanced), PowerPoint, and Power BI, with experience in data gathering, management, statistical analysis, and creating visualized reports to support decision-making.Skilled in managing multiple projects with strong governance, risk management, and change management capabilities, while effectively coordinating cross-functional teams.Experience in stock evaluation, rate of sale analysis, and reviewing product trends, with knowledge of technical, quality, retail, or DIY sectors being advantageous.Strong problem-solving skills, the ability to challenge root cause analyses and corrective actions, and a pragmatic approach to identifying trends and patterns.Excellent communication skills, effective influencing abilities, and a proactive, flexible, and team-oriented approach to drive successful outcomes.

Be Customer Focused – constantly improving our customers’ experience

I listen to my customers I use available data to help make decisions

Be Human – acting with humanity and care

I do the right thing I am respectful

Be Curious – thrive on learning, thinking beyond the obvious

I build and share new ideas I try new things and share my learnings

Be Agile – working with trust, pace and agility

I have courage to be creative Done is better than perfect, I aim for 80/20

Be Inclusive – acting inclusively in diverse teams to work together

I embrace allyship I have self-awareness and a desire to learn

Be Accountable – championing the plan to deliver results and growth

I own my actions I understand the Kingfisher plan and how it relates to my role

At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.

 

In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here!

 

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Interested? Great, apply now and help us to Power the Possible.

 

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At Kingfisher we value having a diverse workforce and representing the communities that we serve, and want to ensure that all employees, future employees, and applicants to all Kingfisher companies are treated equally.

If you require any additional support or adjustments to help you make an application or are applying for a UK based position and would like to be considered under the Disability Confident Scheme, please contact us at kingfisher.recruitment@kingfisher.com

or if you wish to find out more about us, including the benefits we offer and our community, sustainability and inclusion projects Visit Kingfisher Careers

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