Location: Plantation, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

When you trust institutions to secure your personal data and protect your financial transactions, you are trusting Thales. In an increasingly fast paced and unpredictable world, our architects design and deliver the extrordinary solutions that make your life better and keep your information safer. Combining a diversity of talents, we master the decisive moments that matter to you. Whatever it takes.

This is a hybrid position in Plantation, Florida US.

Position Summary

As a member of a collaborative Client Services team, the Product Interoperability Validation Engineer will provide product escalation support to the Client Services Tech support team, for specific product, in constructing complex customer deployments, analyzing for root causes, recommending remediation procedures or best practices and documenting test methods, processes and knowledge bases.  In addition, this position is responsible for validating proper interoperability of Thales products with other third-party vendor software/Solutions  

This is a multi-disciplined role; the successful candidate should be able to perform hardware/software setup in a variety of lab configurations.  This will include various OS platforms, storage products, databases, file systems, security protection software, HA clustering software, etc.  The candidate must be a strategic thinker, well organized and able to work within fast paced engineering environments and is also expected via collaboration with the broader Technical Support, QA and Developer teams to drive continual improvements to our processes and methodologies, all with the goal of continually improving the product quality and customer experience.

This is a dream job for an individual who likes to develop and maintain proficiency across a wide variety of enterprise-class hardware and software products.  

Key Areas of Responsibility 
 

•    Work closely with global support engineers on customer escalation issues to ensure timely to resolution
•    Configure and duplicate the customer’s environment where necessary to replicate the issues for diagnosing
•    Identify the root causes and use this information to improve continuously within support & field service teams
•    Work closely with global development teams to diagnose issues and validating fixes

Basic Qualifications
 

Experienced engineer, with minimum of 5 years of relevant work experience to the technical skills below:
 
•    System admin or system level testing on multi-platform (Linux, UNIX and Windows) and having strong knowledge of the hardware, software application, networking and complex security within the IT infrastructure.
o Must be familiar with OS configuration

o    In-depth and technical understanding of:
> File Systems and Storages
> Databases (SQL and noSQL)
> High Availability and Fault Tolerance
> TCP/IP networking
> Client-server architected environments

o    Data security experience strongly desired in the fields of:
> Encryption
> Key Management
> Access controls

•    Experience with Cluster technologies (MS Cluster, HACMP or Oracle ASM)
•    Experience with Databases, particularly with Oracle, DB2, POSTGRES or MongoDB
•    Experience with performance and/or security testing is plus
•    Problem solving and debugging skills
•    Good written & verbal communication skills and excellent record of accomplishment of success. 
•    Ability to interact professionally with customers, communicate effectively with team members and collaborate with all levels of the organization.

Physical Demands

•    Prolonged periods of sitting at a desk and working on a computer.

Special Position Requirements

Schedule: 9AM – 5PM PST, Mon- Friday.

Occasionally provide after hours and weekend support of products on an on-call.  The on-call function is shared across the entire team and proactively scheduled to allow conflicts to be resolved ahead of time and to ensure there ii no unnecessary burden on any particular engineer.

Physical Environment: Client Services Lab

Personal or Company/Pool Vehicle Usage: Personal

What We Offer

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: 
 

Elective Health and Dental plans. 
Retirement Savings Plan with a company contribution and a match, and without vesting period. 
Company paid holidays, vacation days, and paid sick leave. 
Company provided Life Insurance.

Why Join Us?
Say HI and learn more about working at Thales click here

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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Successful applicant must comply with federal contractor vaccine mandate requirements.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.