For merchants it’s essential to get paid, either in store or online. The Product Lead Getting Paid is responsible for all ING DBNL “getting paid” solutions including Point of Sale (PoS) in store, Sepa Direct Debit (“Incasso”), eMandate, iDEAL Acquiring and our new ecommerce solution ING Checkout.

These are important features for our customers and it’s crucial for our customers that we provide a reliable, smooth, and innovative service.

The Product Lead is a position where all elements of a product come together with an end-to-end responsibility. You define how we manage the business value and how we deliver a differentiating customer experience. You do this by steering squads who work on the product by providing them with a strategic direction, defining the product roadmap and by managing stakeholders around the product. Customer Journey Experts who work in the squads report hierarchically to you, which means it is your job to empower them to thrive and perform at their best and coach them on the job. You set direction, provide strategic clarity, you help Customer Journey Experts to develop their craftsmanship and you have continuous conversations about their career development.

As a Product Lead Getting Paid you are responsible for the availability and the reliability of instore and online payments. That means that risks and incidents need to be mitigated and clear processes need to be in place. Next to that you are responsible to make sure we offer future-proof services. That means that you need to be aware of all the trends and decide on the strategic direction. That requires clear prioritization via the agile way of working.

The team

The team consists of 4 squads. The 11 Customer Journey Experts (CJEs) of these squads report hierarchically to the Product Lead. Your role is based in Amsterdam and you will report to the Product Area Lead Payments Products

Roles and responsibilities

As a Product Lead, you:

Own a product (end-to-end), which means you are accountable for the product vision, including functionality, technology, user experience design and commercial vision and for the reliability of the product, including risk

Take collective ownership of the product, including engineering and architecture aspects

Perform analyses to stay on top of market trends, to ensure product’s competitive position

Manage and continuously refine delivery roadmap of the product and prioritise the product backlog

Focus on delivery through collaboration, ability to bring people together to work towards the same purpose, this also includes other stakeholders from outside the product.

Take responsibility, steer strategy and realisations based on facts and data, and display managerial courage to question and make decisions.

Ensure adherence to Process Control Standards

Build the craftmanship of the employees in the team

Ensure compliancy with relevant regulation and internal/external requirements

Are the hierarchical manager of a team of Customer Journey Experts, working in multiple squads organized around your product

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

You are a standard-bearer of the Orange Code.

You have a ‘can do’ mentality, proactive, resourceful, and willing to go the extra mile

You are a people manager that helps the team to get the most out of themselves

You have commercial experience to make sure we work on the most relevant things for our customers

You have strong experience in stakeholder management in a complex environment

Expertise and experience in online payments is a strong plus

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://careers.ing.com/en/benefits-NL. The benefits of working with us at ING include:

A salary tailored to your qualities and experience

A salary indication 7.125 – 11.331 EUR based on 36 hours per week

24-27 vacation days depending on contract

Pension scheme

13th month salary

Individual Savings Contribution (BIS), 3.5% of your gross annual salary

8% Holiday payment

Hybrid working to blend home working for focus and office working for collaboration and co-creation

Personal growth and challenging work with endless possibilities

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button