Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Americas Distribution & Service Division has more than 1000 employees focused on delivering superior customer experience, profitable services growth and industry leadership through best-in-class dealer performance. 

The two arms of the division – Distribution Service Division (DSD) and Global Service Department (GSD) – partner closely with each other to enable service success for dealers and customers with a focus on safety, quality, and efficiency.   Our Teams work together in critical areas that leverage digital capabilities, technology, world-class training and accurate information. 

This partnership within the division, with our industry partners and dealers, enables swifter delivery of world-class customer service and supports Caterpillar’s services growth targets. 

Job Summary:

The primary responsibility for the Dealer Service Tools Product Lifecycle Manager is to maximize business potential through creating, implementing and managing strategic business development initiatives to assist in the delivery of the annual Dealer Service Tools sales business plan, which supports the corporate Services Growth initiative and aligns with the Global Service strategy of improving technician efficiency, enabling dealer capacity and capability, and contributing to dealer operational excellence.

When you join the Dealer Service Tools organization, you will be joining a team of innovators, inventors, and doers. Our end-to-end team designs, validates, releases, and supports high quality tooling solutions for the entire Caterpillar product portfolio. We don’t just talk about progress and innovation; we make it happen!! The results of our solutions can be measured by technician efficiency, safety, and job quality.

Additional Info:

This position will be based in Peoria, Illinois but will have worldwide coverage and a global team footprint.

This position requires up to 25% of working time travel, both domestic and international.

This position does offer relocation assistance.

What You Will Do:

Your primary deliverables will include:

Monitor and manage all aspects of aftermarket key initiatives to ensure departmental Revenue, OPACC, and tools Availability goals are met.

Supplier identification and product sourcing strategy.

Supplier relationship management & new supplier onboarding.

Monitor and support PSLD resolution of Supplier Price Increase Requests (PIRs).

Support of relevant PSLD transformation projects.

Monitor, prioritize, and lead collaborative projects to manage and resolve Unlaunched Requisitions (ULRs), including Down Order Resolution.

Ownership to address negative OPACC-C part numbers.

Logistics:  Make decisions on stock, MAO, or Direct Ship.

Availability:  Supply Chain Issue Resolution (supplier constraints, pricing and invoices).

Inventory Management:  Stocking levels, Turns, Promotions & NPI Stocking.  Identifies, communicates, and drives opportunities to positively impact profitability.

Direct staff and functions for developing new channels and new lines of business.

Product Support – DSN, top field issues, warranty, and service publications.

What You Have:  

This position will require a deep understanding of industries, enterprise structure, our tooling product portfolio, dealers, and customers. You should also have good working knowledge and experiences with the following skill set:

Demonstrates both empathy and assertiveness when communicating a need or defending a position.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Ability to analyze risks and benefits of alternative approaches and make decision on resolution.

Uses active listening skills and probing techniques to surface opportunities to influence.

Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Makes sound business decisions on behalf of the group when faced with complex and contradictory alternatives.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

What You Will Get:

We are proud of what we do because our solutions enable dealers, customers, and partners to succeed in the repair, maintenance and rebuild of Cat machines, engines and components. If you have passion for tooling and Caterpillar products, and are focused on dealers and customers, consider applying for this highly visible commercial manager position within the Dealer Service Tools organization. 

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future.

#Li

Summary Pay Range:

$144,960.00 - $217,320.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Annual incentive bonus plan*

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

*Subject to annual eligibility and incentive plan guidelines.

Posting Dates:

February 6, 2025 - February 20, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.     

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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