Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Product Management

OVERVIEW

The Payments Consulting Team drives the development and promotion of highly configured consulting solutions to drive market development, efficiency in business development, and project delivery. The team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations.


ROLE

The Payments Performance Optimization Director will have a proven track record… In this role, they will:
•\tIdentify the need for new configured consulting offerings and lead the scoping process, pricing, and standardized proposal development.
•\tOwn the go-to-market of consulting offerings, from the creation of sales materials, market development, and organizational alignment to bring products to market.
•\tDevelop relationships in an internal sales capacity to align partners across different business units and drive the sale of new offerings at scale.
•\tOwn key relationships with internal stakeholders across Services, Security Solutions Organization (SSO)…
•\tWork with internal and external clients to define and frame problems related to payments optimization, defining the scope of specific projects, and be a thought leader on topics such as authentication, authorization, fraud, and chargeback.
•\tProvide support on strategically important sales pursuits, and on strategically important projects globally.
•\tDevelop presentations, generate research insights, and undertake complex analysis to support recommendations.
•\tHelp create and generate thought leadership and work with the VP of Payments Performance Optimization to develop content that will be used to deepen the expertise of practitioners across the consulting team, including:
o\tAuthoring whitepapers
o\tCurating webinars and training sessions on Mastercard products and solutions relevant to the payments optimization topics
o\tManage the repository of case studies and best practice content for the respective consulting products.
•\tSupport the Services Business Development functions and Client Services teams to secure new customers and provide our customers with a first-class experience.
•\tManage working relationships with different stakeholders and act as a trusted and reliable partner for Payments Consulting.
•\tLead project teams, identifying creative insights and sound business recommendations, and deliver impactful client presentations both internally and externally.
•\tCollaborate with internal Mastercard stakeholders to scope key/strategic projects, create relevant solutions for clients, and build the firm's intellectual capital.


ALL ABOUT YOU

• Strong business and financial intuition experience; consulting experience.
• Excellent organizational skills.
• Strong communication skills, executive presentations in both written and verbal communications.
• Takes initiatives, results-driven with high energy levels and resilience.


QUALIFICATIONS

• Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management.
• Experience managing senior stakeholders.
• Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities in a consulting environment.
• Logical, structured thinking, and affinity for numerical analysis.
• Advanced Word, Excel, and PowerPoint skills.
• Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment.
• Ability to communicate effectively in English. Other languages are a plus.


PREFERRED QUALIFICATIONS
• Experience generating new knowledge or creating innovative solutions for a consultancy firm.
• Good knowledge in payments operations and optimization for with large financial institutions (e.g. customer authentication, transaction authorization rules, fraud mitigation, fraud operations, chargeback operations, digital customer experience).
• MBA or master’s degree with relevant specialization.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.