To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Product

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Us:

Salesforce Customer Loyalty suite is one of the fastest growing businesses in the company, and we are the market leaders. Our customers include many world leading companies in B2C and B2B space and represent a broad set of industries, including Retail & Consumer Goods , Travel, Transportation and Hospitality, Manufacturing & Automotive, Financial Services, Health & Life Sciences etc.  

Our customers rely on our solutions to acquire, engage and retain their customers and drive effective and efficient reward and incentive programs leveraging Salesforce’s world class platform and AI. 

Role Overview:

We are seeking an experienced Product Director with a strong focus on driving customer success for the customer loyalty suite of products in the AMER region. In this role, you will collaborate closely with cross-functional teams, including sales, product marketing, engineering, UX and other stakeholders to evangelise the product, support strategic deals, be a trusted advisor to customers, partners and field organizations and ensure product adoption and customer value.

The ideal candidate has a proven track record of working with customers across industries and driving success with a deep understanding of customer experience and loyalty and the ability to align product strategies with organizational goals.

Key Responsibilities:

Actively drive revenue and product adoptions goals for the customer loyalty suite of products

Establish and maintain relationships with key stakeholders  presales, solutions, product marketing, AR, professional services and Salesforce partners

Develop comprehensive go-to-market strategies aligned to product roadmap

Create compelling marketing and thought leadership content

Deliver compelling product demos and provide solutions to complex business problems

Support strategic deals in collaboration with sales, solution consulting and partner organizations

Become trusted partner for customers, partners, sales and solutions organization

Work closely with PMM/Field marketing to support events, product launches

Partner with engineering and cross-functional PMs to enable customer success and adoption

Enable internal and external teams on the product

Continuously analyse product performance and develop insights to drive product and GTM goals

Analyze market trends, competitive landscape (industry trends, emerging technologies, and best practices) and customer feedback to identify opportunities for innovation and revenue growth

Be an advocate for customers and partners and translate business requirements and use cases

Act as a key liaison between business, technical teams, and external partners to ensure clear communication and alignment.

Required Qualifications:

12+ years of experience in product management or consulting with a proven track record of driving go-to-market activities, strategic deal support in loyalty and customer experience domain.

Bachelor's Degree in Engineering, Computer Science, or related fields and/ or experience in related fields is preferred 

Strong understanding of Loyalty domain

Experience in stakeholder management and cross-functional teams, including sales, solution consulting, partners and development teams.

Excellent communication and stakeholder management skills, with the ability to articulate technical concepts to non-technical audiences.

Analytical mindset with experience in using data to drive product decisions and measure success.

Strong understanding of Salesforce Marketing Cloud, Data Cloud and Salesforce platform

A related technical degree required.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $230,800 to $334,600.

For California-based roles, the base salary hiring range for this position is $230,800 to $334,600.

For Illinois based roles, the base salary hiring range for this position is $211,500 to $306,600.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.