Do you have experience building and launching products in multiple countries in a retail environment. Are you motivated by the challenges of an international company serving millions of customers? If you have a track record of driving product to success through consumer centric thinking & data and have a bias for action, then it’s time to join Western Union’s Retail Product team as a Product Manager.

Hybrid mode – 3 days per week at the office 

Office location –Victoria (London) 

Western Union powers your pursuit

In this role you will work as a member of the Retail Product team with a focus on building and expanding Western Union currency exchange service across the globe.

Role Responsibilities:

Define the product roadmap, responsible for developing a best-in-class customer experience for Western Union’s Currency Exchange product. Define product OKRs that will drive results in accordance with business objectives of growing retail customer acquisition, engagement and retention. Work with regional business stakeholders to develop buy or build strategies by evaluating vendor and partner software, APIs and feature offering. Work with regional legal and compliance stakeholders to understand local regulatory requirements and develop product features that ensure compliance with local requirements. Partner with the customer experiences team as the currency exchange subject matter expert, creating high-quality, intuitive user experiences that deliver a best-in-class retail currency exchange experience. Partner closely with business, engineers, operations, product marketing, sales and customer success, to ensure that what we build can scale across geographies with minimal effort and development needed. Partner with regional go-to-market teams to define and drive product go-to-market strategy for all phases of product launch and commercialization. Own and prioritize a roadmap to balance both exploring new product enhancements and existing product optimizations. Manage, coach and collaborate with product owner in the development of detailed product requirements working with cross-functional teams (business, program managers, product, development, UX, engineering) for features and capabilities that help drive growth/retention.

Role Requirements:

A computer science degree and/or relevant experience of minimum 8 years of experience in product management with a focus on payments and alternate financial product in fintech, candidates with other relevant experience will be considered. You have a proven track record of leading the development and implementation of successful product strategies with excellent cross-functional leadership skills and the ability to work effectively with teams in different locations. You have experience doing vendor software integrations at large scale and multiple countries. You are technically savvy and have the ability to interpret APIs specifications to develop intuitive front-end experiences. You possess strong analytical skills and experience using data to drive decision-making and you use your excellent communication and presentation skills to effectively communicate complex ideas to technical and non- technical stakeholders. Organizational and project management skills with ability to break large tasks into smaller tasks that can be monitored and tracked. Team player with ability to prioritize workload in line with tight deadlines and under pressure.

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities.  To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers’ experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few 
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your United Kingdom specific benefits include:  

25 days annual leave – plus 8 public holidays  Comprehensive life & medical cover – including dependents.  Contributory pension plan 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

#LI-LP1 #LI-Hybrid

Estimated Job Posting End Date:

01-03-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.