The Fraud Product owns the worldwide fraud prevention strategy for gift cards. They are responsible for developing and executing the strategy for fraud prevention across different gift card products and channels. This leader drives our vision with Customer Trust and Buyer Support (CTPS), Transaction Trust (TT), and Buyer Risk Prevention (BRP). This leader ensures that the creation of features, services, or CX are geographically extensible and customer-focused. They own the overall product roadmap, development requirements, and the cost benefit analysis of various components. This leader must have a strong aptitude for decision-making and an ability to use data to identify the pain points and make fast adjustments. This leader must determine the right integrations to solve these problems while balancing the needs of the CX to change customer behavior. To do this, they work closely with region specific PM’s, UX, Tech, and partners to generate work flows for different products to meet regional legislation.

You should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical and technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business. The role is inherently cross-functional; you will work closely with tech, UX design and research, data science, applied science, program management, legal, and marketing to deliver products that enhance the customer experience.


Key job responsibilities
You will be responsible for:
• Defining the vision, animating that product vision for stakeholders, and bringing the vision to life
• Building and owning the long-term roadmap to drive growth of Amazon gift card products across multiple channels (Amazon stores, Brick and Mortar channel, and B2B).
• Developing customer obsessed programs and mechanisms to ensure customer feedback is understood across our organization (tech, sales, finance etc.) and acted upon in a timely manner.
• Owning end to end programs to drive growth of our program with key customer segments and channels; delivering results in a fast-paced and dynamic business environment.
• Strong understanding of metrics and solutions related to privacy considerations, usage of the broader Amazon payment data, and full funnel acquisition and conversion.


A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!