We are an innovative leader in the Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) space, delivering cutting-edge cloud-based solutions that help businesses optimize their customer service, sales, and communication operations. Our platform empowers organizations to manage multi-channel customer interactions with ease, all while improving operational efficiency, driving business outcomes, and ultimately delivering amazing customer experiences.

We are seeking a talented and motivated Product Manager, Global UC/CC Admin to lead the creation of a unified global administration portal that integrates our UCaaS and CCaaS products. This role offers a fantastic opportunity for a product manager to grow by working alongside a senior product manager in developing this critical product. You will own the creation of a framework and portal that other product managers can contribute to, ensuring a cohesive and scalable admin experience.

Key Responsibilities:

Product Strategy & Roadmap Development

Lead the creation and execution of the product strategy and roadmap for a unified global admin portal encompassing our UCaaS and CCaaS products. Design a scalable framework that allows seamless integration of various capabilities contributed by other product managers. Initially own key components such as 10DLC (10-Digit Long Code), acting as a forerunner in the creation of the new global admin capability. Stay informed about industry trends, customer needs, and competitive offerings to inform product decisions and strategy.

Cross-functional Collaboration

Collaborate closely with other product managers, engineers, designers, and Eng teams to gather requirements and ensure the portal meets their needs. Work with customer success and support teams to understand end-user challenges and opportunities for improvement. Balance stakeholder needs with technical feasibility and business impact to prioritize features effectively. Act as the key point of contact for the global admin portal initiatives, facilitating transparent communication among all parties.

Team Collaboration & Growth

Partner with a senior product manager on the development of the Global Admin Portal, leveraging their expertise to develop the product and enhance your own professional growth. Seek mentorship opportunities and contribute to the team's knowledge base. Actively participate in Agile ceremonies such as PI planning, backlog refinement, and retrospectives.

Cross-functional Collaboration

Understand and address the needs of direct stakeholders, including other product managers and developers who utilize the shared components your team builds. Gain deep insights into stakeholders' customers to ensure the delivery of superior unified communications solutions. Act as the key point of contact for personalization and digital channel initiatives, helping to prioritize features and manage trade-offs.

Product Delivery & Management

Create detailed product requirements, use cases, and acceptance criteria. Work closely with Eng and Design teams to ensure high-quality deliverables. Coordinate with marketing, sales, and support teams to ensure successful product launches and user adoption.

Metrics & Analytics

Establish key performance indicators to measure the success and usability of the admin portal and its features. Utilize analytics tools to monitor performance and user engagement, making data-driven decisions for improvements.
Qualifications:

Experience

3-5+ years of product management experience in SaaS, cloud-based software, telecom, or related technology domains. Experience with UCaaS, CCaaS, or enterprise communications software is highly desirable. Understanding of cloud platforms, APIs, microservices architecture, and software integrations. Familiarity with Agile/Scrum methodologies and experience in an Agile development environment.

Skills & Abilities

Ability to develop and execute product strategies and roadmaps effectively. Strong collaborative skills with the ability to work cross-functionally across various teams. Proficient in analyzing data to make informed product decisions; experience with tools like Google Analytics, Mixpanel, or similar is a plus. Excellent verbal and written communication skills for both technical and non-technical audiences. Strong problem-solving abilities with a focus on customer-centric solutions. Meticulous attention to detail in documentation and product development processes.

Education

Bachelor’s Degree: In Computer Science, Engineering, Business, or a related field. Advanced Degree (Optional): An MBA or advanced degree is a plus but not required.

Personal Attributes

Passionate about understanding and solving customer problems. Highly motivated and able to work independently with minimal supervision. Comfortable working in a fast-paced environment with changing priorities. Open to new ideas and approaches; encourages creative solutions.

 

Why Join Us? Innovative & Fast-Paced Environment: Work on cutting-edge solutions in the rapidly evolving CCaaS market. Impactful Work: Lead the delivery of a critical platform that directly supports our customers’ success and drives business growth. Growth Opportunities: As part of a high-growth company, there are ample opportunities to develop your career and take on new challenges. Collaborative Culture: Join a dynamic, customer-focused team that values collaboration, transparency, and continuous learning.