Payments Product Manager – Denver, CO 

Are you passionate about Product Management in FinTech? Do you have experience delivering payments products that delight consumers and add business value? If you have a track record of driving product delivery, applying user-centric design practices to the creative process of ideating on new products that solve customer needs and have a robust knowledge of the payments landscape, then it’s time to join Western Union’s Payments Product team as Product Manager.  

  

Western Union powers your pursuit  
In this role you will work as a member of the Global Payments Product team.  You will ensure that Western Union has best-in-class payments capabilities, which will enable our customers to both pay how they want as well as receive funds how they want.  You will own and set the strategy for your product line and be accountable for execution upon that strategy.  
  
Role Responsibilities  

Define the product strategy and roadmap for a set of payments capabilities.  

Work with front end teams to launch new and enhance existing payments capabilities that will improve our end to end customer experience  

Be experienced in both upstream product and service definition, and downstream product development and execution.  

Think strategically and creatively to gather product and process insights from customers and key internal / external stakeholders  

Proposing solutions that promote organizational key performance indicators and follow-up with analytics teams to measure success.  

Understand product alternatives and work with multi-disciplined team to understand trade-offs and put value on alternatives.  You will define and document product requirements, features, and functionality.   

Partner closely with engineers, operations, product marketing, sales, customer success, risk, and finance to ensure our clients are at the center of everything we build and that they’re delighted by our work.   

Own and prioritize a roadmap to balance both exploring new product enhancements and existing product optimizations  

Manage products through the product development lifecycle ensuring that proper alignment and approvals are obtained from Legal, Compliance, Privacy and Infosec so that development timelines are not jeopardized.   

Act as product owner in agile process.   

Lead in-house teams using agile scrum methodology drafting business requirements, prioritizing features, authoring user stories and acceptance criteria, and collaborating with scrum team members to ensure product features are delivered according to specifications.   

Provide ongoing analysis on product effectiveness using a data driven approach.   

Coordinate with our global operations and marketing teams to ensure a successful GTM execution.  

  

Role Requirements  

Previous working experience as a Product Manager 4+ years (Financial Services a plus).   

Proven track record of leading the development and implementation of successful product strategies with excellent cross-functional leadership skills and the ability to work effectively with teams in different locations.  

Undergraduate or graduate degree in business, engineering, or equivalent relevant experience.   

Critical thinking and troubleshooting skills to evaluate day to day payments issues, identify root cause, and work with engineering to resolve.  

Strong business writing, numerical analysis, presentation, and verbal communication skills.   

Get things done attitude; with self-motivated, with the ability to “roll-up sleeves” and prioritize critical deadlines.   

Attention to detail and a penchant for creating great customer experiences.   

Ability to break down complex experiences into simple documents, stories, and flows.  Experience in developing user flows and collaboration Diagrams.   

Experience with customer research and usability testing methodologies.   

Experience working with multiple stakeholders/teams in different countries with different cultural backgrounds.   

Previous experience of lean and agile working methodologies.  

Team player with ability to prioritize workload in line with tight deadlines and under pressure.  

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/

 

Salary

The on-target earnings range is $124,000 – $172,000 per year, which includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies. 

 

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

 

Your United States – Specific Benefits Include

Family First Program

Flexible Time off

Medical, Dental and Life Insurance

Parental Leave

 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

 

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. 

 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
 

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Estimated Job Posting End Date:

02-21-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.