#BETHEDIFFERENCE
If making a difference matters to you, then you matter to us.
Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.
You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference. We do our best work together, connecting to create new innovations with impact.
As a Product Manager for our OneSumX SaaS solutions, you will independently execute specialized tasks and play a critical role in ensuring the success of various product initiatives. Your expertise will support the product management team in delivering high-quality outcomes and meeting market needs.
Develop and monitor key product and service performance indicators in line with our service levels and contractual commitments
Monitor Cloud infrastructure cost and advise the Product Management and Operations teams on cost optimization opportunities
Monitor and govern incident management
Act as a key stakeholder in the security attestations and overseeing Disaster Recovery exercises for the Product and Service
Coordination with our Support Team and communication towards clients of root cause analyses
Assist and advise with new customer technical onboarding on SaaS
Assist in the sales process as a SaaS subject matter expert
Provide strategic recommendations to the product management team and the SaaS roadmap owner based on customer feedback and KPI trends like service availability reports
Drive implementation of customer feedback to drive service enhancements
Coordinate cross-functional team efforts to ensure project success
Monitor service performance and initiate improvement projects
Requirements:
Bachelor's degree
2 - 4 years of experience in Product Management, Technical Account Management or Customer Success Management role (with affinity for or background in Technology and client-facing environment)
Advanced level of English
Nice to have:
Experience working in companies that work with Cloud technology like Azure, AWS or GCP
Prior exposure to IT and affinity with IT security
Experience with OneSumX products
Our Offer:
Room for personal development through external, internal training tools and learning and development program #GROW
Yearly performance bonus based on your seniority
Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year
Corporate Health Insurance
Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)
Up to 28 days of annual leave based on seniority
We have a strong Work from Home culture and take into consideration punctual needs and more
Flexible working schedule
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.