Fuel your passion for product innovation and harness your expertise in development and optimization by spearheading customer-focused initiatives, inspiring transformative solutions, and shaping the future with your strategic vision and influence. Utilize user research, analyze key metrics, and collaborate within one of the world’s most pioneering financial organizations to drive meaningful change and craft innovative products that align with the dynamic needs of our customers.

As a Product Manager in Customer Application Experience, you play a pivotal role in driving innovation through the development of products and features that delight customers. You leverage your expertise to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation. Your contributions inspire cross-functional teams to create groundbreaking solutions that address customer needs.
 

Job responsibilities

Collaborate with business partners and product teams (architecture, tech, design) to identify new product opportunities using data analytics and market discovery.Assess upstream and downstream impacts of new product features on the overall product experience.Support user research, journey mapping, and market analysis to inform the strategic product roadmap.Analyze and track product metrics, ensuring alignment with time, cost, and quality targets throughout the development lifecycle.Write requirements, epics, and user stories, maintaining Jira hygiene for effective product development.Develop data mapping to ensure accurate service data transfer and documentation.Assist with onboarding new services and features.Define acceptance test criteria in JIRA and create automated tests using BDD/TDD methodologies.Create technical diagrams (Class, Sequence, Flow/Activity) using Confluence, VISIO, or similar tools.Champion AI integration within the Credit Card opening process and seek innovative applications.Own the product backlog, driving feature enhancements and modernization from inception to production.

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product management or a relevant domain areaExperience as a technical product manager with a strong background in preferably with experience managing technical platforms and/or data-focused capabilities. Individual with good understanding of technologies including Automation test suite (Gherkin, Saucelabs, Mock tools), UI, API, Microservices, Kafka, AWS, etc.   Prior software development experience is a plus.A customer obsessed individual with the ability to build and maintain strong, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear business requirements.Demonstrated experience leading teams through discovery, requirements gathering, and backlog creation.Ability to translate disparate insights and data sources into clear, measurable, scalable features and deliverables.Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment.  Strong partnership, consulting, and influence skills.Experience using Agile and JIRA toolkit for product delivery Demonstrated ability to convey technically complex ideas in business languageExperience of working with JIRA, Swagger and API designing and documentation. SOAP, XML, JSON and other similar web services protocols/technologiesCSM, CSPO, and AWS Practitioner certifications preferrable

Preferred qualifications, capabilities, and skills

AWS Certifications Deep understanding of APIs, Transactional data, and working within a service as a product framework .Experience working in financial services, acquisition, digital products, online and mobile platforms, etc.Ability to prioritize a large book of work, meetings, team dynamics, and overall discovery.Ability to communicate to stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience.