You enjoy leading strategic initiatives, delivering innovative customer experiences, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact while sharpening your product management skills.
As a Product Manager in the Customer Acquisition Experiences team, you will be integral to the delivery of exciting customer experiences, and you will lead the end-to-end product life cycle. As a core leader, you are responsible for partnering with your development team(s) across all scrum activities, maintaining a health backlog and engaging cross-functional teams on dependencies. You will guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. You will build products that meet the highest standards of scalability, resiliency, and stability.
 Job responsibilitiesOwns, maintains and develops a healthy product backlogFacilitates all scrum activities for your development team(s)Engages cross-functional teams on dependencies to ensure timely and satisfactory deliveryMentor Product Associate(s) on how to write requirements, support scrum activities and engage internal partnersManages key relationships – Work with engineering, architecture, and a diverse set of product teams across the enterprise to collaborate and drive resultsCommunicates effectively and often my being vocal. Share strategy, roadmap, progress, and insights broadly and systematically.  Craft the narrative and cadence for different partner and stakeholder audiencesBe a subject matter expert and have a deep curiosity about the digital product experience space and a desire to connect that curiosity and knowledge to the teams that can effect changeBe a Technical & Customer Problem Solver by asking questions, define the problem and recognize where our platform sits in the Chase ecosystemUnderstands the technologies and approaches in use and those we should be using to drive our plans for the futureBuilds the framework and tracks the product's key success metrics such as conversion rates, engagement and performanceRequired qualifications, capabilities, and skills5+ years of experience or equivalent expertise in product management or a relevant domain areaAdvanced knowledge of the product development life cycle, design, and data analyticsProven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value managementA customer obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear product delivery or technical requirementsExperience driving change within organizations and managing stakeholders across multiple functionsDemonstrated ability to build a robust partnership with the Quad (Product, Experience, Tech / Architecture / Data & Analytics) to achieve superior resultsGood team player and leader that inspires action and builds credibility across the enterpriseAbility to translate disparate insights and data sources into clear, measurable, scalable features and deliverablesDemonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environmentGood partnership, consulting, and influence skillsExperience working in financial services, acquisition, digital products, online and mobile platforms, etcPreferred qualifications, capabilities, and skillsDemonstrated prior experience working in a highly matrixed, complex organizationExperience building automated email communications, email campaigns and email newslettersDeep understanding of acquisitions, account opening and related government regulationsPassionate and vocal, balanced with a willingness to learn and collaborate and work across all levels and backgroundsStructured thinker, effective communicator, concise and impactful with excellent written and oral communication skillsAbility to prioritize a large book of work, meetings, team dynamics, and overall deliveryAbility to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience