You enjoy deeply understanding customer needs and building solutions to best meet their needs, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager, Vice President - Live Help in Help Product you are an integral part of the team that innovates new product offerings and solutions to continuously improve our Employee and Help Specialist experience. As a product manager in the team, you are responsible for acting as the voice of the customer, identifying opportunities and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful delivery and launch of products, gather feedback, and ensure top-tier customer experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. **Job responsibilities** + Develops a product strategy and product vision that delivers value to customers + Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap + Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition + Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability + Creates and maintains a healthy product backlog. Presents the strategy and approach for features, writes epics, user stories, acceptance criteria and participates in all agile events of the product group + Facilitates cross-functional collaboration to drive product success + Analyzes user feedback and data to continuously improve the product and enhance the user experience + Works closely with Development teams to ensure technical solutions align with product requirements and user needs + Manages issues, risks, and dependencies effectively with attention to detail + Follows and maintains current processes and procedures keeping in line with structured controls + Creates periodic project & management updates, presentations and effectively communicates them at all levels within the organization **Required qualifications, capabilities, and skills** + 5+ years of experience or equivalent expertise in product management or a relevant domain area + Advanced knowledge of the product development life cycle, design, and data analytics + Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management + Excellent communication, presentation, and interpersonal skills + Ability to work effectively in a fast-paced, collaborative environment + Experience leading and communicating prioritization discussions and effectively delivering the outcome messaging + Strong analytical and problem-solving skills, with a data-driven approach to decision-making + Proficiency in Agile product management tools like JIRA, with the ability to write clear and effective Epics and stories for the product backlog + Ability to analyze complex problems, evaluate data and identify solution options with a strategic customer-centric lens + Customer obsessed - develops deep empathy and understanding in service of creating frictionless end-to-end experience **Preferred qualifications, capabilities, and skills** + Demonstrated prior experience working in a highly matrixed, complex organization + 5+ years' experience with using Virtual Assistants, preferably with LLM/AI driven VAs + Experience in backend servicing/operational role + Experience and knowledge of working with a workflow software like ServiceNow + Work effectively in a team environment by being team-focused; supportive team member, always willing to be of assistance to others + Bachelor's degree or equivalent experience + Proven experience leading complex projects or initiatives and creating high quality presentation decks. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** Jersey City,NJ $123,500.00 - $180,000.00 / year