DESCRIPTION: Duties: Collaborate with business, technology, marketing, legal, and compliance partners to build, refine, and evolve the product roadmap. Develop and maintain clear documentation of the scope, business requirements, use cases, workflows, wire-frames, and other information as needed to support UX research, design and development. Evaluate business requirements, business rationales, technology architecture assessments, technology estimates of effort/story points, design user journeys, and analytics tagging structures/payloads gathered from multiple sources to ensure consistency and determine cross impacts. Distinguish user requests from underlying user needs. Facilitate the execution of cost/benefit analyses in support of usability decisions. Facilitate design sessions with key partners to address critical business, operating model, and process questions that will serve as input into business requirements. Analyze and synthesize key themes from product analytics, user experience research, competitive and market analysis, and company goals to drive product planning. Facilitate QA execution in partnership with relevant technology and peer product teams. Drive UAT execution and production validations to ensure that the delivered solution ties back to the requirements. Support the data driven approach to product development based on inputs such as web analytics, call center data, and client feedback. Support escalations and provide subject matter expertise into production issues and incidents resolution. Work closely with peer product groups on major business initiatives requiring complex multi-faceted solutions. Take ownership of key OKRs. Conduct IPBR and Product Backlog Review sessions to flesh out requirements and UX designs and ensure "Definition of Ready" is met. Act as a strategic partner to product managers across the team. QUALIFICATIONS: Minimum education and experience required: Master's degree in Business Administration, Marketing, or related field of study plus 2 years of experience in the job offered or as Product Manager, Product Owner, or related occupation. The employer will alternatively accept a Bachelor's degree in Business Administration, Marketing, or related field of study plus 5 years of experience in the job offered or as Product Manager, Product Owner, or related occupation. Skills Required: Requires 2 years of experience with the following: product management of a client-facing company financial product, including a website or mobile app. Requires any amount of experience with the following: Microsoft Excel to manage web analytic datasets and create graphical representations of data; JIRA; data management and analytics using Adobe Analytics or Tableau; Product design using Figma; managing a financial business-to-consumer product roadmap or strategy; communicating financial business-to-consumer product updates, business results, data, and product strategy to senior management; leveraging Java and JavaScript to help developers understand project technicality for implementation and verify the code in QA environment; API tools Swagger and Postman to validate API Services including REST and SOAP; using AWS cloud services and CI/CD pipelines to migrate legacy code into AWS Web structure; implementing AEM services for validating placement and content changes and testing them in a q1 environment; JSON; large scale technical platforms. Job Location: 450 W 33rd St, New York, NY 10001. Full-Time. Salary: $170,500 - $201,000 per year. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans **Base Pay/Salary** New York,NY $170,500.00 - $201,000.00 / year