Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job DescriptionVisa Commercial Solutions (VCS) is a world-class organization responsible for growing all flows between businesses and governments, from SMBs to the largest global corporations. The Core Products and Platforms team is part of VCS and works closely with financial institutions and fintechs to bring payment solutions that meet the needs of growth corporates, large enterprises, multinationals, governments, public sector entities, and small businesses around the world.
Within VCS, the Global Commercialization and Product Operations team supports the Global Platform, Product and Solution owners in transforming innovative ideas into market-ready solutions. We help guide them through the journey from Concept to Launch, and beyond. Specifically, the team develops and manages the product lifecycle management framework, oversees pricing and billing activities, manages 3rd party partners, and collaborates with product owners to create compelling documentation and sales enablement collateral.
We are looking for the right candidate to join our dynamic team and lead documentation and sales enablement content creation and distribution for our commercial and small business products and services. This content will include ‘core’ collateral (what a product/solution is, how it works, etc.) and materials that enable sales teams to demonstrate product-market fit to their clients and prospects. Examples include:
Core documentation such as service description guides, service activation/implementation guides, end-user ‘how to’ guides, and FAQs
Sales training and educational content such as sales guides, playbooks, and tutorials
Sales enablement materials like product overview videos, interactive 'clickable' demos, sales presentations, use-cases, client testimonials / case studies, product positioning sheets, and competitive information.
This role will collaborate with product teams that follow Agile development practices as well as more traditional product development and delivery methods. Regular engagement with Client Services and the VCS Marketing organization will be required. Feedback sessions will be expected with Sales teams and Account Executives to lead to continuous improvement of our materials, driving increased sales, adoption, and revenue.
Essential Functions:
Create and update a wide range of ‘core’ documentation such as service description guides, service activation/implementation guides, end-user ‘how to’ guides, release notes, and FAQs for the full suite of VCS products, platforms, and solutions.
Create and update engaging and informative sales enablement content for the Sales teams, including client qualification tools, sales presentations, training materials, product guides, case studies, and more.
Create and update concise product overview videos and self-paced ‘clickable’ demo tools.
Work both independently and cross-functionally with key stakeholders and subject matter experts in Product, Client Servicing, Sales, and Support to identify, understand, and validate content needs related to product launches, enhancement releases, ad hoc updates, and advances in technology to ensure the highest quality deliverables and on-time distribution of our documentation.
Collaborate with product teams to be able to clearly articulate the value proposition and benefits of each solution, as well as to develop a deep understanding of how each product works and how best to describe it to a client and/or end-user.
Collaborate with Sales and Account Executive teams to understand their needs and develop effective content that addresses them.
Monitor and analyze the effectiveness of the content, making necessary adjustments to improve engagement.
Stay informed about industry trends and best-practices in technical documentation, content management, and effective sales enablement approaches.
Provide necessary training and support to the Client Servicing, Implementation, Technical Support, Sales and Account Executive teams to ensure they understand the content and know how to use it effectively with their customers.
Keep current with advances in general technologies such as Generative AI and find creative ways to apply them to new and existing content.
Apply project management techniques to support the content development lifecycle.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Basic Qualifications
•4 years of work experience with a Bachelor’s Degree or at least 2 years of work
experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of
work experience with a PhD degree
Preferred Qualifications
•7-10 years of work experience and a Bachelor’s Degree or 6 years of work
experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of
experience with a PhD.
•UR Only: MBA/ PhD degree without experience.
•Bachelor's degree in Technical Communications, English, Education,
Instructional Design, or equivalent.
•5+ years of experience in the technical communications, product marketing,
solution consulting or related domains.
•Strong verbal and written communications skills. Specifically, the absence of
repeated grammatical or typographical errors. Clear and concise written and
verbal communications that demonstrate professional judgment.
•Ability to simplify and synthesize complex information into clear, concise, and
compelling narratives.
•Pride in being meticulous and detail oriented.
•Strong technical aptitude, including demonstrated knowledge of Expertise in
Microsoft Office applications (including Word, PowerPoint, Teams, SharePoint,
etc.), TechSmith Camtasia Studio, Adobe tools including Acrobat, Publisher,
Captivate, and Presenter, and other e-learning tools.
•Commercial card payments and/or B2B payments experience preferred.
•Strong ability to engage and collaborate with stakeholders using basic project
management skills to gather input and feedback for evolving and completing
deliverables.
•Basic understanding of sales processes, methodologies, and strategies.
•Ability to work collaboratively in an inclusive and diverse global environment.
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 117,700 to 200,700 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.