Product Manager (CX/Operations)
Kforce
Kforce has a client seeking a hybrid Product Manager to join their team in Atlanta, GA or Jacksonville, FL.
Responsibilities:
* Product Operations Management: Oversee the end-to-end product lifecycle, ensuring timely and successful delivery of products without managing a backlog of work
* Process Optimization: The Product Manager will identify and implement process improvements to enhance product development efficiency and effectiveness
* Strategic Framework Development: Develop and implement strategies and frameworks for product operations, acting as a product shared service
* Cross-Functional Collaboration: Work closely with engineering, design, marketing, and customer support teams to align product operations with business goals
* Quality Assurance: Establish and maintain quality standards for products, conducting regular reviews and audits to ensure compliance
* Customer Experience Focus: Advocate for the customer at every stage of the product lifecycle, ensuring their needs and feedback are integrated into product decisions
* Data-Driven Decision Making: Utilize data and analytics to inform product operations strategies and drive continuous improvement
* Stakeholder Communication: Provide regular updates to stakeholders on product operations status, challenges, and successes
* Risk Management: The Product Manager will identify potential risks in product operations and develop mitigation strategies to address them
* Tool and Process Evaluation: Conduct interviews with product managers to identify helpful tools and processes, and create a roadmap for implementation
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