**Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in people management and problem solving.** **Shape your career with Citi in Dublin. By** **joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.** **Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.** **Team / Role Overview** The Product Manager is a senior management level position responsible for managing a broad range of Product Management employees, setting strategy and providing direction, leadership and budgetary management, etc. Additionally, this role will be responsible for the development of product plans, strategies, and tactics while coordinating product lines through product life-cycles in coordination with the broader Product Management team. The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position. **What you will do:** The successful applicant will be responsible for day-to-day management of key Product decision-making and oversight responsibilities, including: + Running regular cross functional meetings with operational and technology partners to review KPIs for service delivery, review key projects and priorities and to resolve or escalate key issues + Provide monthly reporting against strategic Transfer Agency delivery priorities + Monitor, manage and report key metrics for Transfer Agency business performance, including tracking efficiency improvement plans vs delivery targets + Partner with business platform and tech leads to identify existing Citi solutions for automation + Partner with Operations on risk and manual process reduction + Business owner of OCC - cascaded risk/controls items focused on Ops efficiency + Consolidate oversight processes for key Transfer Agency vendors and other critical suppliers with a focus on supporting next generation model for retail investor servicing + First point of contact for day-to-day enquiries from internal partners and clients on product scope and capabilities, including Operating Models vs consistency with Product Catalogue + Own key product processes for Transfer Agency, including RFP management, client exits, product catalogue maintenance and driving consistency of product delivery globally where relevant + Own the global invoicing process for Transfer Agency ensuring a consistent fee card is implemented efficiently using a high degree of automation + Own and manage the FATCA and CRS sub-product offering + Own and manage Transfer Agency product interaction with other Citi products (e.g. TTS, Custody) where they provide services as part of the end-to-end offering to Transfer Agency clients + Oversee day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results + Develop plans and execute functional strategies for a country, multiple countries, region, or business requiring coordination and integration across units as well as provide input into strategic decisions affecting job family or function within a region or business **What we'll need from you:** + Extensive relevant experience + Experience managing across multi-function and/or global business + Functional experience in marketing, credit, acquisitions, product development, or analytics + Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements + Ability to work unsupervised and adjust priorities quickly as circumstances dictate + Consistently demonstrates clear and concise written and verbal communication + Demonstrated analytical skills + Demonstrated problem-solving and decision-making skills + Consistently demonstrates clear and concise written and verbal communication + Ability to work in a team-oriented environment **What we can offer you** **By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to** **be well, live well and save well. Discover more** here. (https://careers.citigroup.com/why-citi/global-benefits.html) **Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.** **Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.** **\#LI-LC1** ------------------------------------------------------ **Job Family Group:** Product Management and Development ------------------------------------------------------ **Job Family:** Product Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.