Overview:

Responsible for Debit Card and Credit Card product profitability and customer experience relative to application and transaction fraud prevention and monitoring. Ensures product/services are marketable, profitable and comply with legal and regulatory requirements.

Primary Responsibilities:

Develop a thorough understanding of the Debit Card and Credit Card businesses and their functions, processes, and operations.

Combine technical understanding with business knowledge to anticipate impacts of strategy and process change.

Lead and engage in discussions with internal and external business partners to refine and enhance Debit Card and Credit Card transaction fraud monitoring and dispute processing.

Set targets for performance metrics and provide oversight of monitoring efforts.

Develop and execute complex tactics to meet business objectives, with limited oversight.

Review new developments in application and transaction fraud space, evaluating and recommending new services or new products, or the modification of existing services or products.

Performs reporting and analysis relating to the product portfolio.

Ensure product complies with legal or regulatory requirements. 

Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Education and Experience Required:

Bachelor’s degree, or equivalent experience

5 years’ proven marketing, product management, financial, operations and/or project management experience

Education and Experience Preferred:

Project Management skills

Strong developmental and research ability

Fraud prevention experience

Strong interpersonal and analytical skills

Highly organized with an ability to multi-task

Demonstrated ability to work as part of a team, as well as contribute on an individual basis

Outstanding interpersonal and verbal and written communication skills

Working Model/Office Location:

This is a hybrid location requiring 3 days in-office per week.  Eligible candidates must live within commuting distance to 345 Main Street, Buffalo, NY 14203.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $85,104.04 - $141,840.07 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationBuffalo, New York, United States of America