Born from the successful launch of Chase in 2021, we're a team dedicated to creating customer-centric products that address real-world problems. Our success hinges on our people-first approach, fostering an environment that encourages skill development, collaboration, curiosity, and commitment.

As a Product Manager at JPMorganChase within the Accelerator Program, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech.

While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world.

Job responsibilities:

Define strategies and principles that define the way in which the organisation thinks about customer identity and membership. This includes a comprehensive foundation of how and why we collect and manage customer data, how we enable access, authentication and authorisation, and how we imagine and build innovative experiences enabled by customers' profiles and preferencesGuide product, design and engineering teams to shape the direction of travel and build the capabilities, tooling and dashboards that help us achieve both operational excellence and a market leading customer experienceDefine the relevant KPIs that the product organisation delivers against Define and govern product processes and best practice that help the product deliver the needs of the business at scaleCreate an experience that enables customers to configure and control the value that they exchange with the product

Required qualifications, capabilities and skills:

Experience building a suite of customer management capabilitiesExperience working on a retail product with millions of customers, ideally across geographiesExperience working closely with engineering (front/back end) and designAwareness of technologies and trends, and their application and relevance to rich customer experiencesA desire to solve hard problems systemically

Preferred qualifications, skills and capabilities:

Experience in a regulated industry A desire to teach others and share knowledgeComfortable in uncharted waters. We are building something new. Things change quickly. We need you to learn technologies and patterns quickly

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