Job Description

Product Manager, Order to Cash, Billing and Accounts Receivable 

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines, and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where our company has codified its 130-year legacy. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. 

We know that our people are the key to our success, which is why our Global Supplier Management and Workplace Services team in Enterprise IT works to attract, develop, retain, and inspire our people so that they can learn, grow, and make a true impact on the world. Together we collaborate to create a culturally rich, diverse organization ensuring we remain innovative and agile. 

Enterprise IT is searching for an experienced Product Manager within the Global Finance Value Team to be responsible for the Order to Cash, Billing and Accounts Receivable Product. 

The Product Manager, Billing and AR will work as a member of the Enterprise IT Order to Cash Product Line. Under the direction of the OTC Product Line Lead, the selected candidate will have responsibility for the strategic management and development of OTC related products and solutions within the organization.  The Product Manager for B&AR will work with a team of Enterprise IT professionals and define and maintain a backlog of capabilities that enable the effective management of OTC B&AR.

The Order to Cash, Billing and Accounts Receivable Product Manager primary responsibilities include, but are not limited to:

·       Applies a structured approach to discover, document, and manage business process, user and stakeholder needs, including opportunity statements, use cases, insights, and requirements.

·       Gathers insight into user journey, behavior, motivation, and pain points. Exposes unarticulated problems and unmet needs.

·       Documents business process, business and user needs in the form of problem statements to make up the backlog. Facilitates the “how” with the Engineering team.

·       Gain deep subject-matter expertise within the Order to Cash business processes, systems, and data.

·       Leverages business and user insight to help inform solutioning ideas and prioritization decisions to deliver valuable products​.

·       Has knowledge of and leverages existing solutions to benefit their stakeholders through using IT communities

·       Introduces and inspires change at all stages of product development.

·       Follow and apply Product Model principles to maximize value delivery.

·       Partner with key stakeholders in Finance to define a product roadmap based upon business priorities.

·       Works closely with the SAP Platform Team on delivery, testing, hypercare, and on-going support items.

·       Maintain and prioritize a healthy backlog of well-formed epics, features and user stories which align with the overall roadmap and serve as requirements for the delivery squad.

·       Capture, convey, and manage risks, impediments, assumptions, and dependencies for execution, and focus on reducing impact early and often.

·       Collaborate with various IT teams to help ensure alignment between business needs and solutions.

·       Serve as primary contact point for questions on business requirements and related questions.

Required Qualifications

·       Experience in IT and in business process design.

·       Open and receptive to listening. Asks thoughtful questions. Curious and persistent. Able to discern pain points and simplify complex problems.

·       Critical thinker who can effectively balance the needs of stakeholders and users. Embraces innovative ideas and evidence and fosters a collaborative atmosphere.

·       Able to adapt to rapidly changing technology and apply it to business needs.

·       Strong business acumen, and easy rapport with peers and executives

·       Adept at managing diverse relationships across expertise, geography, and culture, regardless of organizational hierarchy.

·       5+ years of relevant work experience, with at least 2+ years of demonstrated technical leadership experience using Agile methodologies.

·       Demonstrable experience in building and supporting large scale IT solutions using modern technologies.

·       Excellent interpersonal and communication skills, with the ability to quickly establish credibility and trust with a variety of stakeholders.

·       Knowledge of SAP Order to Cash Billing and Accounts Receivable Business processes and their integration with other processes in SAP

Preferred

·       Agile and/or Product Management Certifications

·       Prior experience with Order to Cash business processes with a particular focus on Billing and Accounts Receivable

·       Experience working in a globally distributed implementation squad.

·       Knowledge of SAP modules (e.g., SD, MM, FI/CO) and SAP S/4HANA is a plus.

·       Experience working in a Life Sciences/Pharma company in SAP is a plus

·       Experience with Electronic Invoicing like Peppol Exchange a plus

·       Experience working in an organization with outsourced Support organization (both system and business services)

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, Systems Integration, Testing

Preferred Skills:

Job Posting End Date:

01/12/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R326541