Overview:

Responsible for the operational management of multiple deposit product lines and services within the consumer bank.  Ensures product/services are marketable, profitable, and comply with legal and regulatory requirements.

Primary Responsibilities:

Help coordinate and manage internal and external complaints and share observed trends for team to gain understanding of issues that should be addressed by the team and their work.

Understand and manage product risk.  Ensure product complies with all legal and/or regulatory requirements, including PREs, Findings and corresponding Remediations. 

Manage operational and process components of new product implementation and existing product modification to include but not limited to the design and development of services.

Partner with Legal, Compliance and First Line Risk to address regulatory concerns and work to develop and implement remediations plans.

Performs reporting and analysis relating to the product portfolio and operational tasks.

Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Education and Experience Required:

Bachelor’s degree, or equivalent work experience

3 years’ proven marketing, product management, financial, operations and/or project management experience

Education and Experience Preferred:

Intermediate Microsoft Excel skills, or desire to learn (formulas, VLookups, PivotTables, etc.)

Prior branch/retail banking experience

Working knowledge of retail deposit products, such as checking and savings accounts, CDs, IRAs, etc.

Prior experience building and deepening professional relationships with key business partners

Experience working with Hogan/TPX, AKM, or Dash

Product operations, risk, regulatory compliance, etc.

Working Model/Location:

This is a hybrid position requiring three days in office per week (Tuesdays, Wednesdays, Thursdays). Eligible candidates must live within commuting distance to 345 Main Street, Buffalo, NY 14203.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $60,890.34 - $101,483.90 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationBuffalo, New York, United States of America