Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. As a Product Manager - Tech (PMT), you will partner with Data Engineers, Business Intelligence Engineers and partner teams to harness the vast amount of operational data from the AWS fleet, and will use these data to generate insights that will guide engineering excellence and improvements on behalf AWS customers. Data analysis is at the core Amazon’s culture, and your work will have a direct impact on decision making and strategy for our organization. The ideal candidates will have excellent analytical abilities, outstanding business acumen and judgment, intense curiosity, strong technical skills, and superior written and verbal communication skills. They will have a strong bias toward data driven decision making. They will be a self-starter; comfortable with ambiguity; able to think big and be creative, while exercising strong judgment and good instincts to be right a lot. The ideal candidate is motivated by delivering high-quality and innovative solutions within timeframes that most think are impossible. If you are excited about using data to look around corners and drive engineering solutions that are the foundation of AWS data centers, this role is for you! The PMT works cross functionally to gain insights on new requirements, understand customer pain points, obtain critical feedback on areas to improve and work to develop the product requirements and strategy. This work is to ensure we are developing products to please our customers and meet the business needs. Key job responsibilities The Product Manager focus utilizes their expertise to: - Manage and maintain internal product portfolio updates - Work with cross functional teams to provide updates to existing Product Operation Manuals - Collect insight from internal teams and support implement of document templates and standardization across all programs - Develop roadmaps and support with program updates - Manage repository for all new developments within the tooling and analytics portfolio including technical documentation, narratives, user manuals, operation manuals, troubleshooting guides, training documentation etc. - Support with our internal intake process - Work on concurrent projects in multiple geographical locations - Collect input and support implementation of process improvements within tooling and analytics team - Support with collecting customer feedback on global production deployment and reviewing internal Issue Logs - Support with product feature additions to products that have been released into production - Collaborate with internal team and support roll out and training across multiple teams You should be comfortable collaborating in a fast-paced and often uncertain environment, and contributing to innovative solutions, while demonstrating leadership, technical competence, and a bias for action. The impact of the changes are broad, so you will need to think big as you set the direction for the team. As an ideal candidate, you: - Are passionate about understanding customers’ needs - Are great at solving problems - Have the ability to support multiple products/projects at different stages while staying organized - Earn trust and relationships with different stakeholders - Are comfortable addressing and resolving ambiguity - Recognize and appreciate diversity of thought and perspectives Each day you will interact with different teams responsible for engineering, product development, and operation of complex technology programs. You prioritize your activities to support data center product development, identify and resolve problems and blockers, and focus on the actions that are most impactful for product success. About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. \#DCE_P&S Basic Qualifications - 5+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience - Experience working with data engineers and/or business intelligence engineers in a tooling or analytics environment. Preferred Qualifications - Knowledge of agile product development and life-cycle management process - Experience leading cross-functional teams to deliver products and online services on tight deadlines Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.