Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.

We are looking for a Product Manager-Tech to join our Amazon Music Product team for building experiences for Music fans on Amazon retail and web. You will work to define and build new Amazon Music features that make it easier for customers to engage with music on Amazon retail and web (example searching for artists on amazon retail app). At Amazon Music, product managers build and closely collaborate with engineers, UX designers and more, to set the global strategy for the customer experience.

As a successful candidate, you will be customer obsessed, highly analytical, and able to work extremely effectively in a matrix organization, adept at synthesizing a variety of technologies and capabilities into high quality, simple products and applications that customers love. You will have exemplary communication skills and be a self-starter with a strong hands-on mentality, comfortable with ambiguity in a fast-paced and ever-changing environment.

Key job responsibilities
You will excel in the following areas:

- Customer Insights & Innovation: You live and breathe customer insights, and are curious to explore the differences in how customers consume music. You develop solutions that are grounded in a deep understanding of customer needs. You can derive insights from customer feedback, usage data, and external research, and provide input to our engineers.
- Product Delivery: You define and own your team’s short and long-term product roadmap, including business cases, user stories, customer experience, and rapid delivery in an agile environment.
- Business Growth: You manage the complete business of your product area including establishing key metrics, setting and meeting goals on customers, customer engagement and retention.
- Cross-Functional Partnership: You foster tight partnerships with key stakeholders across Amazon. This role in particular requires strong relationships with peers on several teams from label relations, marketing, product, and tech. You are able to clearly present findings to partner teams and organizational leadership, and facilitate decision making at all levels.
- Communication: You proactively communicate your teams' plans and accomplishments in both verbal and written narratives to ensure alignment with senior leadership.
- Business fluency in English




About the team
The Retail Music Experience (RMX) team owns the customer experiences for music fans worldwide on Amazon store and web