Company: Oak Street Health

Title: Associate, Product Operations 

Location: Chicago or Remote

Role Description:

At Oak Street Health, we are building the industry-leading clinical operations and population health platform to support the delivery of high quality care to the Medicare population. As the Product Operations Associate, you will be responsible for supporting the new Product Operations Team that will help Oak Street realize the full potential of the products it's building. You will support the team by conducting and analyzing user research and gathering quantitative product data. Your work will help the team work more efficiently and effectively while ensuring users get the most out of Oak Street products. You will set priorities for projects that include the successful execution of new product rollouts and implementations, while synthesizing ongoing customer feedback from users and other stakeholders. 

The ideal candidate combines experience supporting the use of consumer-grade software products for clinical users with the ability to collaborate cross-functionally. As part of a new team, you will have the opportunity to think creatively and help build new processes to ensure you are filling the highest value needs of the product organization. 

Core Responsibilities:

Product Launch and Training: Execute on a standard playbook for product launches, including launch-related activities, training, and full scale rollouts.

Collaborate with product owners for the planning for Alpha & Beta tests by identifying and coordinating with potential participants and soliciting feedback throughout the beta period.

Develop materials (e.g., written, audio/visual, in-product tours) to aid in the launch of new products. Coordinate delivery of user training and 'train the trainer' sessions for new launches and new hires.

Customer Feedback Management: Support processes for ongoing engagement with users on existing products, while coordinating with Product Managers on incorporating user feedback into future roadmaps. 

Execute standard process for communicating product enhancements & bug resolutions to users through release notes and/or other strategies.

Update roadmap portals accessible to all OSH staff, with curated content to give insight into future development. 

Monitor user feedback collected through roadmap portals.

Other duties as assigned. 

What are we looking for?

Bachelor's degree

2-4 years of experience in customer success, product marketing, or healthcare consulting

US work authorization

Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

Radiating positive energy

Assuming good intentions

Creating an unmatched patient experience

Driving clinical excellence

Taking ownership and delivering results

Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits: 

Mission-focused career impacting change and measurably improving health outcomes for medicare patients

Paid vacation, sick time, and investment/retirement 401K match options

Health insurance, vision, and dental benefits

Opportunities for leadership development and continuing education stipends

New centers and flexible work environments

Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health